FAQ

Account management and security

How do I close my account? (web)
Published on Aug 22, 2023Updated on Aug 10, 2026480
How do I close my account? (app)
Published on Aug 22, 2023Updated on Aug 25, 2026917
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Aug 25, 2026416
How do I freeze my account? (App)
Published on Aug 22, 2023Updated on Aug 25, 2026380
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Aug 26, 2026473
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Sep 24, 2026405
How do I migrate my email address or phone number to another account? (app)
Published on Aug 22, 2023Updated on Aug 25, 2026601
How do I change or reset my login password if I forgot my login credentials?
Published on Aug 22, 2023Updated on Aug 11, 202619,990
How do I update my login password?
Published on Aug 22, 2023Updated on Aug 5, 202632
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Sep 23, 20269,056
I haven't received the verification code
Published on Aug 16, 2023Updated on Aug 26, 202633,915
I haven't received the SMS code
Published on Aug 16, 2023Updated on Aug 11, 202635
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Aug 14, 202614,151
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Aug 5, 20264,424
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Aug 26, 20262,254

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