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How do I protect my account from Trojan horse takeovers?
Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device? Trojan malware typically enters a device through your interaction with unsafe sources or deceptive content. Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages.Published on May 30, 2025Updated on Feb 5, 202611How do I enhance my OKX app security?
Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain. Unknown apps (for example, "cleaner," "toolkit," or "meeting" apps) install themselves automatically. You experience frequent pop-up ads or unwanted redirects to suspicious websites. There are unauthorized transactions on your account.Published on Mar 21, 2025Updated on Mar 3, 202634Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Dec 30, 2025858How do I become part of the OKX P2P Merchant Program?
After passing the verification, a star-shaped Maker badge will appear next to your nickname. Note: When Makers conduct P2P trading on the platform, making payments without real-name verification violates the platform's trading rules. To ensure smooth transactions, please carefully read and comply with the relevant rules before trading: OKX P2P trading RulesPublished on Nov 25, 2022Updated on Jan 29, 2026717How do I level up my trades with Mizar?
Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar? Yes, you don't have to pay any upfront payments or monthly subscription fees on Mizar. Additionally, you'll receive 5 USD credits and $10,000 free to trade upon signing up. After the first month, you'll receive a $1,000 free volume to trade.2. Do I need to deposit funds on Mizar to trade? No.Published on Mar 28, 2024Updated on Jan 2, 20265Building RFQs
Selecting the star icon next to a currency pair in the currency selection section of the product menu will instantly add that pair to your favorites. OTC Block Trading only supports saving currency pairs as favorites, not individual instruments.How do I add a counterparty to my favorites?Published on Jun 30, 2022Updated on Feb 12, 202630X Layer upgrade and OKT/OKB asset handling FAQ
To optimize the performance of the X Layer network and enhance the stability and circulation efficiency of OKB as the native gas token, the platform will upgrade the OKB smart contract. As part of this upgrade, OKT will be phased out and exchanged for OKB, and a one-time burn of historically repurchased and reserved OKB will be carried out. This article outlines the implementation schedule, exchange rules, and FAQs, helping you stay informed and manage your related assets.Published on Aug 13, 2025Updated on Jan 29, 202627Guide to setting up commonly used transaction features
Multiple alerts can be created and managedShortcut settings On the web trading interface, you can enable keyboard shortcuts under Trading Settings.Shortcuts support actions such as: Switching trading pairs Adding or removing favorite trading pairs To manage favorites, select the star icon next to the trading pair.Published on Jul 30, 2025Updated on Mar 4, 202622Why is my deposit/withdrawal suspended?
What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger. As public blockchains are decentralised, node upgrades are not compulsory. Node upgrades usually take place after a mainnet upgrade. If I encounter this situation, what should I do? We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we will resume our service immediately.Published on Aug 31, 2023Updated on Jan 26, 2026992DEX Referral FAQ
Your tier is determined by your invitees' monthly trading volume: Level Total Commission Rate Upgrade Requirement (Referee Monthly Volume) 1 20% Default tier, no requirements 2 30% $1,000,000 3 35% $2,000,000 4 40% $5,000,000 5 45% $10,000,000 6 50% $20,000,000 Notes: Upgrade evaluation: automatic hourly assessment; auto-upgrade within 2 hours of qualification.Published on Dec 31, 2025Updated on Feb 11, 20262VIP rate adjustment FAQ
This is an optimization upgrade of the VIP system, and no existing VIP levels have been removed. The key changes include: Lowering the entry threshold for VIP 1, enabling more users to enjoy VIP benefits. Expanding the VIP structure to 9; if a user’s trading volume remains unchanged, their VIP level will generally be upgraded by one level. Standardizing and optimizing the fee ranges across all VIP levels.Published on Nov 3, 2025Updated on Feb 1, 2026Common scam tactics
Avoid clicking on links or downloading attachments from unknown sources, which can lead to malware infecting your devices. The platform doesn't encourage offline transactions due to unforeseen risks. Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on Sep 28, 2023Updated on Feb 6, 20262,631What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
You can reauthorize access after the upgrade is complete, subject to service availability.Updated login URL Your login URL will change to app.okx.com. We recommend bookmarking the new URL for convenient access.Published on Jul 2, 2025Updated on Nov 17, 2025169Affiliate activity portal - join page enhancement
OKX Affiliate Portal recently received an upgrade. Affiliates are now able to directly promote the activity by sharing the "join" URL. This update makes it easy for you, an affiliate, to share ongoing campaigns with your community. How can an affiliate use this new feature? Simply follow the steps below: Look for an ongoing activity on the Affiliate Portal Tick the checkbox beside "Promote activity on Join page.Published on Jun 8, 2023Updated on Mar 25, 2026221Common issues with authenticator apps
Scenario 1: Authenticator/phone authentication cannot be disabled To further enhance account security, OKX has upgraded the security verification measures. We recommend following the on-screen instructions to complete the authenticator.Published on Feb 17, 2025Updated on Feb 3, 202619