FAQ

Deposit and withdrawal

What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 8, 2026266
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Aug 26, 2026133
How do I make a deposit? (app)
Published on Sep 1, 2024Updated on Sep 9, 202697
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Sep 14, 202673
How do I unlock my deposit when the Travel Rule additional verification is required?
Published on Aug 23, 2024Updated on Aug 11, 20265
How do I make a crypto withdrawal? (web)
Published on Aug 20, 2024Updated on Aug 11, 20261
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Sep 18, 202678
Satoshi test FAQ
Published on May 28, 2024Updated on Aug 5, 202645
Why is my accessible balance lower than my funds unavailable for withdrawal?
Published on May 13, 2024Updated on Aug 26, 2026395
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Aug 26, 2026299
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Aug 26, 20263,731
Why is my deposit locked?
Published on Dec 19, 2023Updated on Aug 26, 20261,006
What are untradable assets?
Published on Sep 26, 2023Updated on Aug 26, 20264,040
How do I verify OKX's ownership and balance of the wallet address？
Published on Sep 26, 2023Updated on Aug 26, 20261,028
Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on Sep 9, 20261,122

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