FAQ

Account management and security

How do I create passkeys? (web)
Published on Jan 19, 2025Updated on Aug 11, 20262
How do I transfer/deposit crypto with my sub-accounts?
Published on Jan 14, 2025Updated on Sep 23, 20261
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Aug 25, 202622,442
How do I whitelist OKX Emails?
Published on Nov 26, 2024Updated on Aug 25, 202686
How do I download my account statements?
Published on Nov 6, 2024Updated on Aug 11, 20265
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Aug 11, 202645
How do I update my authenticator app?
Published on Aug 1, 2024Updated on Aug 5, 2026313
My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on Aug 5, 202610
How do I freeze my account? (app)
Published on Jul 11, 2024Updated on Aug 5, 20268
How do I register an account on OKX?
Published on May 23, 2024Updated on Aug 28, 202651
What should I do if my phone number/email address/authenticator app is unavailable?
Published on Sep 15, 2023Updated on Aug 25, 20266,639
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Aug 5, 202631
How can I change my phone number?
Published on Sep 7, 2023Updated on Aug 11, 2026
How do I change my email?
Published on Sep 6, 2023Updated on Aug 5, 20264,418
How do I update my email?
Published on Sep 6, 2023Updated on Aug 5, 20263

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