If you notice any unusual activity on your account, you have to contact official customer support immediately. We’ll assist you in freezing your account promptly to safeguard your assets. If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App...

Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has ‌expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account.

For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do? If you receive a security prompt on the OKX app, it's best to stop your current operations on the app immediately and check your device's operating environment to prevent safety risks.

Emergency Asset Migration Transfer assets to a secure address (e.g., cold wallet or whitelisted exchange) upon detecting risks. Destroy the original wallet and generate new keys afterward.What actions should I avoid to protect my account? Do not install unverified apps labeled as "optimizer," "cleaner," or screen-recording tools. These apps may contain malware that compromises your security.

Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?

OKX Security Assistant performs in-depth detection of your device environment and identifies risk types that are closely related to asset security, such as: Remote control or trojan-related behavior Malicious processes running in the background When a risk item is detected, a pop-up alert will appear. If the risk persists, the alert may reappear periodically until you take action or choose to ignore it.How do I use OKX Security Assistant?

Account takeovers caused by trojans can be stealthy and difficult to detect — but with the right precautions, they’re also preventable. Learn how to recognize takeover signs, protect your account, and reduce risk.How do hackers take over my account using a Trojan horse? Trojan horse viruses can grant hackers remote control of your device — often where your critical accounts are already logged in.

If no further issues are detected, your eligibility may be restored without any further action required from you.Can I still use other features? Yes, this restriction only affects the specific campaign.

One lesser-known attack is the dusting attack, which can compromise user privacy without immediate detection. Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin.

Stop the transaction immediately if anomalies are detected. Use legitimate services only: avoid clicking on falsely advertised links for gift cards, fuel cards, recharge cards, etc., especially those offering redirection services. For legitimate recharge services, please use the recipient's provided address to prevent financial losses.What should I do if my wallet is compromised?

If any malicious behavior such as arbitrage or mass registration is detected, we reserve the right to cancel your eligibility and revoke any distributed vouchers. We reserve the right to modify, change, or cancel the vouchers at any time without prior notice. We hold the final interpretation rights for the Simple Earn Flexible APR boost vouchers.FAQ1. Can the voucher be applied to my existing Simple Earn funds? Yes.

The system will show the type of risk detected. You can either follow the on-screen instructions to amend your wallet address and try again, or choose to ignore the warning and continue.7. What's the difference between DEX trading wallet passkeys and passkeys for Exchange or Pay? The DEX trading wallet and Exchange share the same passkey. To use it in CeDeFi, you'll need to authorize it on Exchange first. The Pay passkey is separate and doesn't affect your DEX or Exchange passkeys.8.

Ongoing monitoring We monitor your account activity in real time using advanced systems If we detect unusual transactions or behavior, we may contact you for clarification This helps stop fraud before it affects you5. KYC refresh You may be asked to reconfirm or update your details—especially when your ID expires, or laws in your region change6.

For example, if you originally created a passkey on an Android phone but are now using an iPhone, the system won't detect a stored passkey. To continue, tap Use another device and scan the QR code with the device where your passkey was originally set up.5. Does Android support fingerprint login for passkey? Yes. When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6.

If you detect any suspicious activity on your account, you may reach out to our Support team or here. OKX will not ask for your SMS/email/GA verification code in any way. Therefore, for any email that you receive from OKX, please confirm that the email addresses are either noreply@mailer1.okx.com , noreply@mailer2.okx.com which are OKX official sending mailbox addresses, and there may be additional numbers after the email address.