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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 6, 2026FAQ49How can you protect yourself from a phishing attack?
They're also known for sending out the phishing link via SMS, accompanied by a message that requests the targeted user to upgrade their identity verification level, which leaks their account info to the phishing link. Once the account password and other information is leaked, the assets in the user account will be quickly transferred away.3. How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,692What can I do if my device is running in an unsafe environment?
It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do?Published on Jan 19, 2023Updated on Feb 12, 2026FAQ298Get started with Orbit livestream
Configure the source of your video and audio. Preview your livestream on the Orbit livestream. Start streaming from your external streaming service.End your livestream When you are done streaming, you can end your livestream on OKX or your external streaming service. Select the End stream button above the streaming window. The end stream button can be found above the streaming window.Published on Jan 5, 2026Updated on Jan 29, 2026Product documentationZero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Since the leaves of the Merkle tree are hashes, none of your private information will be leaked to others.How do I verify? 1. To verify if the asset balance of your account has been included as a zk-STARK Merkle leaf, log in to your OKX account, visit "Audits" to view recent audits, select Details to view your audit data 2. Get the data you need for manual verification by selecting Copy data 3.Published on May 10, 2023Updated on Sep 8, 2025FAQ179What should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.Published on Oct 11, 2024Updated on Apr 6, 2026FAQ434What's a dusting attack?
Off-chain anchors: Deposits to exchanges (with identity verification), public donation addresses, or leaks can tie a cluster to a real person.How do I counter a dusting attack? For most cryptocurrency users, being a victim of a dusting attack is unlikely. Hackers tend to target wallets that own a substantial amount of crypto. Even so, everyone should take steps to protect themselves from such an attack. While unlikely, there's always a possibility of an attack occurring.Published on Oct 4, 2024Updated on Mar 3, 2026FAQ13What can help prevent P2P crypto scams and protect my assets?
Use fake videos during offline communication Scammers create fabricated videos impersonating the official platform, falsely claiming an issue with the order. They trick users into scanning malicious QR codes or providing verification credentials, leading to unauthorized access. How to prevent account takeover scams: Keep all communications within the OKX platform: never share your contact information or switch to offline communication with a counterparty during the P2P transaction.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,459
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