All
FAQ
Announcements
Product documents
World Cup VIP Exclusive Gift Set FAQ
Riding the excitement of the World Cup, OKX is rewarding our VIP users with an exclusive gift set. The gift set contains an OKX limited-edition Mini Soccer ball, football jersey with personalized name and number on the back, among other items.How can I get the World Cup VIP Exclusive Gift Set? A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set.Published on Dec 19, 2025Updated on Apr 6, 2026FAQ313How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on Aug 22, 2023Updated on Oct 15, 2025FAQ29How do I secure my account after detecting unusual activity?
If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App Select the Menu option Open User Center page Navigate to Profile and Settings Select Security Choose Login Password and follow the prompts to update it Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters.Published on Mar 21, 2025Updated on Feb 12, 2026FAQ32Convert FAQ
No, the Convert feature is designed exclusively for swapping one crypto for another (for example, Bitcoin to Ethereum). It doesn't support conversions to fiat currency such as USD. To cash out your crypto, you can use the Sell crypto feature, which allows you to sell your holdings and receive the equivalent value in your local currency. Alternatively, the Buy crypto feature can be used to manage your portfolio as part of the broader process.Published on Sep 5, 2024Updated on Apr 1, 2026FAQ912How do I find my user ID (UID)?
Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain transactions. Whether you need to retrieve account details, participate in referral programs, or troubleshoot issues with the support team, your user ID ensures smooth and efficient communication.Published on Mar 20, 2025Updated on Dec 3, 2025FAQ196Integrating OKX Signal Bot with Runbot.io
It also offers exclusive trading rules and indicators based on Volatility, Price Action or Volumes such as Orderflow, VWAP, Open Interest, Liquidations, AI-based indicators, alongside classic ones like RSI, Bollinger Bands, MACD and much more!Step 2: Managing Your Risk like a Pro Even the best strategies can go wrong if risk isn’t managed properly.Published on Nov 8, 2023Updated on Apr 1, 2025Product documentationHow do I identify OKX official accounts?
Username contains at least a numeric character. The user shared a fake admin profile that doesn't match the one in the official channel group. The user shared verified official group or admin proof, but the account info is not verified. The user requested any fees or payment, including listing fee or refundable security deposit via any social media platform.What should I do if I identify a fake admin?Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,364TradingView Subscription Codes – Terms and Conditions
Exclusive Terms and Conditions These terms and conditions govern the eligibility and use of TradingView subscription codes distributed by OKX (the "Distributor") to eligible users participating in various OKX campaigns. The OKX campaigns are is governed by these Terms and Conditions (the "Terms") and are, depending on the specific user, offered by the eligible OKX entity on which you are onboared as a customer under the OKX Terms of Service (“OKX”, “we”, “our”, “us” or “Platform”).Published on Jul 23, 2025Updated on Sep 9, 2025FAQ5Crypto gift FAQ
Crypto gift allows you to effortlessly send digital currency to your contacts, and is exclusively available through our app. Whether you want to create random token amounts for a surprise or fixed amounts for precision, you can easily distribute these gifts to multiple recipients simultaneously. They can then redeem their digital currency using a simple code, which is entered directly in our app.Published on Sep 26, 2024Updated on Mar 4, 2026FAQ1,094Trading Bot Marketplace FAQ
Meanwhile, bot creators have the chance to monetize their expertise by earning up to 30% of copiers' profits, build their reputation through exclusive profiles, and gain increased exposure within the marketplace. Marketplace creates a thriving ecosystem where success is attainable for both bot creators and copiers.What's the Trading Bot Marketplace?Published on Jun 13, 2024Updated on Jan 2, 2026FAQ51How to withdraw, trade and stake WLD tokens on OKX wallet?
To celebrate the launch of Worldcoin, OKX Wallet is excited to offer an exclusive Worldcoin campaign for our users. The Worldcoin Campaign comprises of 2 parts. Part A offers 2 activities for users to experience trading WLD on OKX Wallet-DEX while Part B offers 1 activity for users to experience staking on OKX Wallet-DeFi. Learn more about it here.Published on Jul 28, 2023Updated on Feb 12, 2026FAQ103US Referral Bonus Terms and Conditions
This promotion is exclusively available to residents of the United States and its territories, where the OKX platform is available. The amount of cryptocurrency reward is calculated at the time of disbursement and based on the spot market price of that cryptocurrency at that time. This content is provided for informational purposes only.Published on May 16, 2025Updated on Nov 17, 2025FAQ2US New User Promotion Terms and Conditions
This promotion is exclusively available to residents of the United States and its territories, where the OKX platform is available. The amount of cryptocurrency reward is calculated at the time of disbursement and based on the spot market price of that cryptocurrency at that time. This content is provided for informational purposes only.Published on May 16, 2025Updated on Nov 17, 2025FAQ4US Christmas Crypto Gift Campaign
This crypto gift campaign is exclusively available to residents of the United States, excluding residents of New York, Texas, American Samoa, Guam, the Northern Mariana Islands, and the U.S. Virgin Islands. For the avoidance of doubt, users from other countries or regions (subject to verification information) may not be eligible to participate in this crypto gift campaign. Please refer to clause 2.2 of OKX’s Terms of Service.Published on Dec 24, 2025Updated on Dec 24, 2025FAQGeneral X Drops Campaign Terms and Conditions
Eligible Crypto Balance To qualify for rewards, a user's Crypto Balance implies the total value of crypto assets in their portfolio, subject to the following exclusions: Cash Excluded: Fiat currencies (e.g., USD, EUR, SGD) are excluded. Stablecoins Excluded: USDG, USDC, PYSUD, DAI, USDT, USD1 and USAT are excluded from Crypto Balance. All other crypto assets will be counted towards the Crypto Balance.Published on Feb 12, 2026Updated on Mar 3, 2026FAQ