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Why is my accessible balance lower than my funds unavailable for withdrawal?
He receives 20 ETH at 17:10 UTC. USD value (Crypto asset) Accessible balance 60,000 (~20 ETH) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 4: the price of ETH drops to 1,000 USDC at 17:12 UTC. The new value of 20 ETH is reflected in their accessible balance. However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion.May 13, 2024Published on May 13, 2024Aug 26, 2026Updated on Aug 26, 2026420How do I buy crypto and earn rewards?
Starting late: if you wait until February 17 to make your first buy, you won't have enough days left to finish the 5-day streak before the campaign ends on February 20. Failed payments: if a payment is canceled or reversed, that day’s progress will be removed. If this happens after you get your reward, the reward may be taken back. Opting in late: if you don't opt in to the campaign by February 16, you'll not be eligible for any of the rewards.When will I get my BTC?Dec 29, 2025Published on Dec 29, 2025Aug 11, 2026Updated on Aug 11, 20263X Stake FAQ
Examples: User A stakes 1,000 USDT at 4:10 PM (UTC), and the amount stays the same across all 3 snapshots. Their staking amount for the 4–5 PM window is recorded as 1,000 USDT. User B stakes 2,000 USDT at 4:50 PM (UTC), but all 3 snapshots for the 4–5 PM window have already been taken. Their staking amount for that window is recorded as 0 USDT.May 12, 2026Published on May 12, 2026Aug 5, 2026Updated on Aug 5, 2026122026 Year-End Gift FAQ
You may be eligible if you meet either of the following requirements: Your average daily assets from October 4 to October 17, 2026 meet the VIP1 threshold for your OKX site; or Your rolling 30-day trading volume meets the VIP1 threshold for your OKX site in the trading-tier snapshot taken at 23:55 (UTC+8) on October 17, 2026. Users on the approved whitelist may also be eligible. VIP thresholds can differ by site. Why can't I see the 2026 End-of-Year Gift claim entry?Oct 2, 2026Published on Oct 2, 2026Oct 21, 2026Updated on Oct 21, 20263How do I fix common issues with DEX trading wallet passkeys?
You'll need to reset your passkey if your old device is lost or you accidentally delete the passkey.4. What if I lose my passkey? If only one passkey remains, you won't be able to delete it. In this case, you must reset your Exchange passkey first. Once reset, you'll receive an email link to set up a new passkey for your DEX trading wallet. The old one will automatically become invalid. Make sure your registered email is active and able to receive emails.5.Nov 4, 2025Published on Nov 4, 2025Aug 11, 2026Updated on Aug 11, 20262How can I do spot trading with the Jupyter Notebook?
acctLv == "2": 14 print("Single-currency margin mode") 15 elif acctLv == "3": 16 print("Multi-currency margin mode") 17 elif acctLv == "4": 18 print("Portfolio margin mode")10.Sep 29, 2023Published on Sep 29, 2023Aug 5, 2026Updated on Aug 5, 2026583How do I mint NFTs?
It supports NFT creation and trading across more than 17 blockchains, including Ethereum, BSC, Polygon, and Aptos. Through OKX NFT, users can create NFTs on multiple blockchains and trade them seamlessly across platforms. Currently, trading NFTs on the OKX NFT Marketplace incurs zero service fees. Users can also list NFTs across multiple external marketplaces such as OpenSea, Blur, LooksRare, and Magic Eden via OKX Wallet, making NFT selling more convenient and efficient.May 5, 2023Published on May 5, 2023Aug 5, 2026Updated on Aug 5, 2026669Social Login FAQ
You can access these accounts on supported platforms by signing in with the same social account.4. Can I change the name of my Social Login wallet? The wallet name defaults to the name associated with your social media account. Custom naming and cross-platform synchronization are supported.5. Is the Social Login wallet self-custodial? Yes. Wallet keys are generated and managed in a TEE, and OKX does not access your seed phrase or private key in plaintext.6.Sep 7, 2026Published on Sep 7, 2026Nov 5, 2026Updated on Nov 5, 202624OKX Web3 FAQ
The smart contracts connected to our Web3 services are open-source and publicly available for use by anyone, including other non-custodial wallet software providers.These smart contracts aren't owned, deployed, or controlled by us.4. Are there any restrictions on using our Web3 Wallet? Use of our Web3 Wallet is subject to certain eligibility requirements.Jan 19, 2026Published on Jan 19, 2026Aug 24, 2026Updated on Aug 24, 2026177OKX x McLaren NFT Sweepstakes Terms & Conditions
Selection of Winners: For Entry Periods 1-16 (2024 McLaren race schedule) and Entry Period 17 (year-end NFT), everybody that mints an NFT will be entered into a chance to be entered into a prize-winning opportunity. Mints for each Entry Period are open at the times listed in Sections 3-4. In other words, all eligible participants receive an NFT with its rarity to be determined.Apr 25, 2024Published on Apr 25, 2024Aug 26, 2026Updated on Aug 26, 2026608Event Contracts FAQ
Event Contract Fee has been updated effective from May 6, 2026 at 16:00-17:00(UTC+8). For more details, please refer to Notice on OKX Event Contract Fee UpdateXAU (Gold) event contractWhat is the XAU (Gold) event contract? OKX launched the XAU (Gold) event contract on June 16, 2026 — the first event contract with a traditional finance (TradFi) asset as its underlying.Apr 16, 2026Published on Apr 16, 2026Sep 3, 2026Updated on Sep 3, 20262OKX Outcomes League: Earn xp and share up to 600,000 USD in rewards
If you're on the early-bird list and join after launch, you may receive early-bird xp Season starts 12:00 UTC+8 on 17 August 2026 Join Outcomes League and collect your welcome xp if you're eligible Gameweek starts 12:00 UTC+8 every Monday Each eligible Gameweek uses a separate ranking period.Aug 18, 2026Published on Aug 18, 2026Sep 30, 2026Updated on Sep 30, 202654How to transfer crypto from Coinbase to OKX?
If all Travel Rule requirements are met, your funds should be visible on your OKX account within 3 days.OKX Transferdays promotion From 17 June until 30 June 2025 you can join the OKX Transferdays. If you transfer a minimum of €1000,- of your crypto assets within this period of time to OKX and hold them for 90 days you will get rewarded. In total, you can earn up to €1000,- during the OKX Transferdays.Jun 19, 2025Published on Jun 19, 2025Aug 12, 2026Updated on Aug 12, 20267What should I do if I mistakenly withdraw crypto via the wrong network?
For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to the MetaMask wallet, select the network that you've wrongly transferred, or select Add a network to add the network 5.Jan 21, 2025Published on Jan 21, 2025Aug 5, 2026Updated on Aug 5, 20269OKX Referral Program FAQ
You can copy them directly or send them to friends via the share button.17. Where does my friend enter the referral code during sign-up? What if there's no entry field? During sign-up, your friend can expand the ""Referral code (optional)"" field and enter your code. If this field isn't shown, ask your friend to sign up through your referral link.Sep 9, 2026Published on Sep 9, 2026Sep 17, 2026Updated on Sep 17, 20265