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How does fast redemption work?
However, the number of redemptions allowed per day is determined by the lower of the following two limits: fixed individual limits on a daily basis, or variable platform limits on a daily basis. If there's a high demand for redemption, the platform limit might be used up and you'll have to join a redemption queue.Published on May 8, 2025Updated on Mar 4, 2026131How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026410How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email.Published on Sep 4, 2024Updated on Nov 17, 20259What onboarding information is required for a Trust?
Trusts can be arranged in many ways and can specify exactly how and when the assets pass to the beneficiaries.Who are the key persons for a Trust? Grantor: The person who creates the trust, funds it with their assets, and decides how the trust will operate. The grantor is also known as the trustor, settlor, or creator. Trustee: A person or institution that manages the trust's assets for the benefit of the beneficiaries.Published on Oct 13, 2023Updated on Feb 12, 2026113Why is my accessible balance lower than my funds unavailable for withdrawal?
It does not change with the fluctuation of crypto value and trading activities. Here's an example to illustrate how both values can diverge: Stage 1: the user deposits 1 BTC at 17:00 UTC and a snapshot of its 60,000 USD equivalent value is taken. This value is locked for withdrawal confirmation.Published on May 13, 2024Updated on Apr 3, 2026343What should I do if I want to withdraw assets that are not supported on other platforms?
When the network is busy and there are many onchain transactions waiting for confirmation, it can slow down the confirmation speed. This may cause withdrawal cryptos to be delayed. For example, during a high volume of NFT transactions, the Ethereum network can become congested, leading to longer withdrawal times and block confirmation times, which means assets may not arrive promptly. Different platforms or wallets have varying requirements for the number of block confirmations.Published on Apr 8, 2025Updated on Feb 3, 20269How do I start onboarding as an institutional user?
Once identity verification is completed, it can't be canceled or changed.Accounts that have already completed individual verification can’t be converted to corporate verification. If you need to complete corporate verification, we recommend creating a new account and applying for corporate verification separately.How many accounts can a company register?Published on Oct 10, 2024Updated on Feb 2, 202653How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on Mar 3, 20263,692Spot grid bot FAQ
How does the Spot grid bot ensure the strategy is followed consistently, and there are no errors, ensuring continuity? Once you create your Spot grid bot, the initialization process, as described here, takes place. This involves placing buy orders, sell orders, or a combination of both, depending on your chosen investment mode.Published on Aug 28, 2025Updated on Jan 22, 202617How to prevent phishing emails?
The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it.Published on Jun 24, 2025Updated on Dec 16, 20253What onboarding information is required for a privately owned company?
Private companies are privately owned entities that are not financial institutions, not publicly traded and have less than 50% government ownership. These entities are involved in many kinds of industries, such as manufacturing, pharmaceuticals, real estate, and construction. To verify as a privately owned operating company, please follow the steps below and submit the required documents and information. Who are the key people for a privately owned company?Published on Oct 13, 2023Updated on Feb 12, 2026278What's demo trading and how do I use it?
Access to market data: many demo trading platforms offer access to real-time market data and trading tools, allowing traders to gain a better understanding of the crypto markets and how they work.How do I use demo trading? Log in to your OKX account and navigate to the User Center menu. Look for Demo trading under the Trade section or at the Shortcuts section and select it to switch to the trading simulation mode on the app.Published on Dec 12, 2023Updated on Apr 3, 2026981Trading Signal Bot FAQs
How many signals can I create? Live trading: up to 500 Demo trading: up to 100 Note: the figures above are for reference only and may be adjusted over time.Published on Oct 9, 2023Updated on Mar 31, 2026136How do I set up wallet release for my DEX trading wallet?
Ensure you always have full access to your assets. Use a web-based tool to transfer funds to your wallet when it's needed.How does wallet release work? In summary, here's how it works: On the OKX app, trigger Wallet Release to transfer control of your DEX trading wallet to your preferred wallet address. It's crucial for you to carefully review your preferred wallet address and original DEX trading wallet address in the app.Published on Sep 24, 2025Updated on Nov 17, 20251How do I manually set up spot grid trading bots?
Selecting Stop will exit your spot grid positions Check the details of your trade and select Stop to exit itHow many grids are available for me to use? Previously, only up to 300 grids were supported.Published on Jun 6, 2024Updated on Nov 17, 2025204