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How do I get started with On-chain Earn?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Nov 19, 20256How do I get my individual account verified?
Why do I need to verify my individual account again? We're required to regularly request that customers verify their identity information.2. Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4.Published on Aug 7, 2024Updated on Dec 19, 202537Crypto available for withdrawal FAQ
The unavailability period is based on several risk factors, including unexpected behaviors in account and transaction activities.How do I check my crypto available for withdrawal and funds unavailable for withdrawal? You can check the accessible balance for your chosen crypto and funds unavailable for withdrawal on the How much crypto can you withdraw page.Published on Jan 25, 2024Updated on Feb 11, 20263,688How do I earn USDG?
With USDG, you get zero-fee trading, built-in rewards, and flexible utility—all in one stablecoin.Published on Aug 29, 2025Updated on Mar 13, 202635How can I protect myself from scammers?
What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.Published on Aug 21, 2023Updated on Mar 3, 202612,090What's the Spot DCA bot and how do I use it?
Below is how the value multiplier shapes safety order size in a Spot DCA Bot. In a Spot DCA bot, the safety order amount decides how much capital is allocated to each additional buy when the price falls. The value multiplier lets you scale those amounts as the market moves, helping you decide how aggressively (or conservatively) to average down.Published on Oct 3, 2025Updated on Nov 17, 20254How do I activate my Pay?
You can activate Pay by following these steps:How do I activate it? Go to Simple mode and select Pay from the main menu Select Activate Pay, and set up a secure passkey Complete the security verification and you're all set!Why do I need to create a passkey to activate my Pay account? Pay accounts are based on smart contract wallet architecture. Creating a Pay account automatically generates a unique passkey.Published on Feb 11, 2026Updated on Mar 11, 2026How do I share order parameters?
Sharing your order parameters is a valuable feature that enhances collaboration among traders. Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions. With this...Published on May 7, 2025Updated on Sep 10, 20254How do I buy crypto with ACH?
-based electronic payment network that enables the secure and efficient transfer of funds between banks.This payment option is available for verified U.S. users residing in eligible states who have linked their bank accounts through our secure partner, Plaid.How do I get started with buying crypto using ACH?Published on Apr 25, 2025Updated on Dec 31, 2025How do I find the Marketcap feature?
Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Published on Feb 27, 2025Updated on Sep 10, 20256How do I create passkeys? (web)
to create your passkey: Create with this device Use another device or physical keyCreate with this device Select This Device and complete the biometric authentication/PIN code on your deviceUse another device or physical key Select USB security key Insert your security key and follow the instructions to create your passkey Select A different device Scan the QR code using your mobile device or tablet's native QR code scanner and complete the authentication on your deviceVerify with passkey Here's howPublished on Jan 19, 2025Updated on Feb 9, 20262How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check...Published on Nov 26, 2024Updated on Sep 8, 202571How do I change the chart type?
If you want to find out how you can enable multiple charts on screen, visit here.Published on Nov 5, 2024Updated on Sep 10, 202513How do I register for an OKX account?
Learn how you can do it here. Once you have verified your account, you can now access your account dashboard. To get started, you can make a deposit; if you already own crypto, you can deposit from another platform or wallet to your account. Hover over the Trade menu in the navigation bar and select the option you're interested in. Before you start trading, you'll be asked about your trading experience.Published on Sep 6, 2024Updated on Dec 29, 202539How do I convert my crypto?
Open your OKX app, select Trade > Convert Opening Convert page from homepage Select the available crypto in Convert from/to sections Insert the amount and select Preview order to check the order details Select Confirm to complete your order Note: Only supported crypto for Convert will be shown You can convert your cryptocurrency in USD value to another cryptocurrency that you preferPublished on Sep 5, 2024Updated on Nov 17, 2025359