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What onboarding information is required for a fund?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 2026117What onboarding information is required for a Trust?
Provide identifying information Provide identifying information for the Trust, such as your institution’s legal full name, and registration address, registration number, date of incorporation, principal place of business (if different from the registered address), amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 2026113What onboarding information is required for a family office?
Certificate of Incorporation or Business Registration Certificate (or equivalent official document, such as a business license) Articles of Association Registration of Directors Registration of Shareholders or Beneficial Ownership Chart (must be signed and dated within the past 12 months) Proof of Business Address (if different from the registered address) Provide identifying information Provide identifying information for the family office, such as your institution’s legal full name, registrationPublished on Oct 13, 2023Updated on Feb 12, 202669What onboarding information is required for the government-owned enterprise?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Apr 6, 202661What onboarding information is required for a Publicly Traded Company?
Provide identifying information Provide identifying information for the publicly traded company, such as your institution’s legal full name, registration number, incorporation date, registration address, principal place of business, institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 202676What onboarding information is required for a privately owned company?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 2026278What onboarding information is required for the non-profit organization (NPO)?
Provide identifying information Provide identifying information for the NPO, such as your institution’s legal full name, registration address, principal place of business, institution type, an industry, amongst other pertinent and verifiable data. Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the NPO, as well as the identity of each key person involved.Published on Oct 13, 2023Updated on Feb 12, 202671What onboarding information is required for a privately owned financial institution?
Provide identifying information Provide identifying information for the privately owned financial institution, such as your institution’s legal full name, registration address, principal place of business, institution type, and industry, among other pertinent and verifiable data.Published on Oct 13, 2023Updated on Sep 27, 2025150Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,846How do I submit my proof of address (POA)?
The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdictionPublished on Sep 25, 2024Updated on Nov 17, 20253Beneficial Ownership FAQ
As part of our Know Your Business (KYB) obligations, regulators in the jurisdictions where we operate require us to collect information about your institution’s ownership structure, including intermediate owners, and identify the natural person(s) that ultimately owns and/or controls your institution.What types of documents are acceptable to evidence my institution’s ownership structure?Published on Oct 10, 2024Updated on Dec 1, 20256How to prevent phishing emails?
The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it.Published on Jun 24, 2025Updated on Dec 16, 20253How can you protect yourself from a phishing attack?
For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here. OKX will not ask for your SMS/email/GA verification code in any way.Published on Aug 17, 2023Updated on Mar 3, 20263,695How do I place a TP/SL with Limit Order?
In other words, once the market price reaches the trigger price you have set, your order is sent to the exchange servers for execution.What's an example of setting a TP/SL with a Limit Order?Published on May 31, 2024Updated on Feb 12, 2026281How to transfer crypto from Coinbase to OKX?
Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com. © 2025 OKX.Published on Jun 19, 2025Updated on Jun 26, 20256