All
FAQ
Announcements
Product documents
How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 20263,690What's a futures trading bot and how do you automate trades with it?
In futures grid mode, you can amplify position size with leverage, enabling you to trade greater volume than otherwise possible. Be warned, though. Leverage is a more advanced tool that carries much greater risk than simple spot trading. If you’re going to trade leveraged positions with the futures grid trading bot, make sure you fully understand the risks first.Published on Dec 26, 2023Updated on Oct 29, 202535How to fix passkey error 50162 on Android devices
Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page. Scroll down to find 'App details' Select Update and wait for the update to complete. Update the app Restart your device (this step is important). Return to OKX and try passkey verification again.Published on Dec 8, 2025Updated on Dec 26, 20251,608How do I manually set up futures grid trading bot?
You can also add leverage to your trades to increase your position size relative to the margin used, by following the next 3 steps. When you’ve entered the futures grid bot parameters, select Create On the next screen, check the order details and add a price at which to stop loss or take profit Select Confirm to place your order Proceed once you have checked all detailsWhat's the Edit Parameters feature and why should I use it?Published on Jun 6, 2024Updated on Mar 31, 2026100How do I use the custom interval feature?
Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on Sep 10, 20255Spot grid bot FAQ
Other Considerations: If you set a Take Profit (TP) by price, the TP doesn't move with the grid. The TP value remains fixed and is set when configured. If you set a Stop Loss (SL) by price, the SL will move upwards in sync with the grid, shifting at the same interval as the lower grid limit.11. How does Trailing Down work in Spot grid? Unlike Trailing Up, Trailing Down functions differently.Published on Aug 28, 2025Updated on Jan 22, 202617How do I track my assets when trading in Spot and Futures mode?
After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list. Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously.Published on Oct 23, 2024Updated on Feb 12, 202619What's the Spot Grid bot and how do I use it?
Trailing up/down: These tools move your grid as the market trends: Trailing Up: Shifts the grid higher during rallies so you can keep selling into strength. Boosts gains if momentum continues. Risk: if the rally fails, you could hold expensive buys. Trailing Down: Expands the grid downward in dips, lowering average cost and positioning for rebounds. Risk: You can over-accumulate in a long bear market.Can I terminate the bot? The user can terminate the bot at any time during its execution.Published on Oct 3, 2025Updated on Nov 17, 20257How do I add OKX widget on my phone?
Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Apr 1, 20265,868What's OKX Convert?
It's extremely flexible and convenient to use, allowing you to convert Tether (USDT) to Bitcoin (BTC), Ethereum (ETH), and more, or to convert any balance into your preferred crypto. To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu. Note: BTC and ETH can only be converted with BTC, ETH, or stablecoins. Direct conversion between BTC/ETH and most tokens isn't supported except for BTC/ETH or stablecoins.Published on Apr 1, 2026Updated on Apr 1, 2026What's OKX Convert?
It's extremely flexible and convenient to use, allowing you to convert Tether (USDT) to Bitcoin (BTC), Ethereum (ETH), and more, or to convert any balance into your preferred crypto. To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu. Note: BTC and ETH can only be converted with BTC, ETH, or stablecoins. Direct conversion between BTC/ETH and most tokens isn't supported except for BTC/ETH or stablecoins.Published on Sep 27, 2023Updated on Apr 1, 20262,162How do I manually set up spot grid trading bots?
When you've determined the grid bots parameters, select Create Determine the details that you prefer manually On the next screen, you have the option to add a price at which to take profit from your trade or stop loss.Published on Jun 6, 2024Updated on Nov 17, 2025204How do I protect my account from Trojan horse takeovers?
If you use passkeys or two-factor authentication (2FA) that are synced across devices, these can also be extracted, allowing the hacker to gain full control of your account.What should I do if I suspect my account has been compromised? If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting.Published on May 30, 2025Updated on Feb 5, 202611What should I do if I want to withdraw assets that are not supported on other platforms?
When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1.Published on Apr 8, 2025Updated on Feb 3, 20269How do I secure my account after detecting unusual activity?
If you notice any unusual activity on your account, you have to contact official customer support immediately. We’ll assist you in freezing your account promptly to safeguard your assets.Published on Mar 21, 2025Updated on Feb 12, 202632