All
FAQ
Announcements
Product documents
What can I do if my device is running in an unsafe environment?
Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?Published on Jan 19, 2023Updated on Feb 12, 2026FAQ298What's demo trading and how do I use it?
This makes it an ideal environment for beginner traders to learn the ropes and gain experience before trading with real funds. Testing trading strategies: demo trading provides traders with a platform to test and refine their trading strategies without the risk of losing money. Improved confidence: by practicing in a simulated trading environment, traders can gain confidence in their decision-making skills and strategies before entering the real markets.Published on Dec 12, 2023Updated on Apr 3, 2026FAQ981How do I authorize a new device when I log in?
When entering the verification code and completing facial verification, please ensure both steps are performed in the same IP network environment. If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device.Published on Aug 31, 2023Updated on Mar 16, 2026FAQ13,745Buy/sell/convert spread disclosure
In certain cases, such as during extreme market conditions, your order may fail, and you will need to submit a new one.Published on Apr 15, 2025Updated on Mar 27, 2026FAQ2What's OKX Convert?
It's extremely flexible and convenient to use, allowing you to convert Tether (USDT) to Bitcoin (BTC), Ethereum (ETH), and more, or to convert any balance into your preferred crypto. To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu. Note: BTC and ETH can only be converted with BTC, ETH, or stablecoins. Direct conversion between BTC/ETH and most tokens isn't supported except for BTC/ETH or stablecoins.Published on Apr 1, 2026Updated on Apr 1, 2026FAQWhat's OKX Convert?
It's extremely flexible and convenient to use, allowing you to convert Tether (USDT) to Bitcoin (BTC), Ethereum (ETH), and more, or to convert any balance into your preferred crypto. To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu. Note: BTC and ETH can only be converted with BTC, ETH, or stablecoins. Direct conversion between BTC/ETH and most tokens isn't supported except for BTC/ETH or stablecoins.Published on Sep 27, 2023Updated on Apr 1, 2026FAQ2,162How do I adjust the color theme of the trading interface?
A thoughtfully selected color theme is essential for creating a comfortable and efficient trading environment, especially during extended trading sessions. It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings.Published on Nov 27, 2024Updated on Sep 10, 2025FAQ23Smart Portfolio
(In order to avoid an extremely frequent position rebalancing, rebalancing will be triggered when the deviation ratio exceeds 3%) Investment amount: The amount of funds invested in Smart Portfolio.Published on Jun 22, 2022Updated on Jan 28, 2026Product documentationOKX contract voucher and usage rules
A voucher used in a partial fill during an extremely volatile market won't be restored. A contract vouchers is independent from your own funds and can’t be used together with them. Each voucher can only be used once. If a position opened with a contract vouchers is liquidated, only the voucher amount will be lost and your own funds won’t be affected. The validity period of trial vouchers may vary by campaign.Published on Aug 15, 2023Updated on Mar 24, 2026FAQ568What documents are accepted as proof of sources of funds from decentralized finance?
As decentralized finance (DeFi) operates on blockchain technology, it differs significantly from traditional financial systems in how funds are verified. Understanding the acceptable forms of documentation is crucial for individuals and entities engaging in order for them to be able to continue their trading in Centralized Finance (CeFi).Published on Nov 12, 2024Updated on Feb 9, 2026FAQ53Smart Arbitrage
ADL Risk: Due to the presence of positions in the contract market within the smart arbitrage strategy, there is a risk of automatic deleveraging (ADL) during extreme market volatility. OKX minimizes ADL risk through stringent risk control strategies. 4.2. Once the smart arbitrage strategy is created, the invested funds are isolated from the trading account and used independently within the arbitrage strategy.Published on Aug 8, 2024Updated on Mar 11, 2026Product documentationPortfolio margin mode: cross-margin trading (Risk Unit Merge)
MR5 is the maximum loss that occurs in these 8 market simulations.MR6: extreme move Extreme move is similar to spot shock but the maximum underlying price move doubles the largest spot shock in MR1 and implied volatility remains unchanged. Extreme move is designed to capture scenarios where options might be exercised when the underlying asset experiences extreme move. MR6 takes half of the maximum loss under 2 scenarios.Published on Dec 3, 2024Updated on Dec 4, 2025Product documentationWhat should I do if facial recognition fails?
Environment issuesLighting conditions Complete verification indoors with stable, even lighting. Avoid strong backlight or direct sunlight.Network connection If the page is unresponsive or verification fails, switch your network. Try another Wi-Fi connection or use mobile data.2. Identity information mismatch Make sure the logged-in account matches your verified identity information.Published on Oct 11, 2024Updated on Apr 6, 2026FAQ434How do I activate my Pay?
To enhance security, Pay incorporates advanced technologies such as passkeys, multi-signature authorization, and ZK Email recovery, ensuring you retain full control over your funds. Additionally, Pay accounts support fund transfers between exchange accounts and can send digital assets directly to on-chain wallet addresses. Pay also offers social features, including direct transfers within chats and the ability to create group red envelopes.Published on Feb 11, 2026Updated on Mar 11, 2026FAQWhat's OKX Security Assistant?
When you receive a risk alert from OKX Security Assistant on a Windows device, it indicates that the current device environment may pose threats to your account and asset security.Why did I receive a risk alert from the OKX Security Assistant?Published on Jan 15, 2026Updated on Feb 13, 2026FAQ15