This promotion is on a first-come, first-served basis, and a maximum of 2720 eligible participants will each receive the reward. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of reward, are the sole responsibility of the individual reward recipient.

The possible failed reasons can be sorted into 3 categories: Copy trader related Lead trader related Reasons why crypto can't be soldCopy trader-related reasons1. Insufficient funds in trading account A spot copy trade might fail if a copy trader has insufficient USDT in their trading account. For example, if a spot copy trade requires a minimum order value of 20 USDT, but a copy trader has less than 20 USDT in their trading account, the copy trade will fail.

The rebate cards will be credited in nominals of 100 USDT each The maximum value of rebate card distributed per user will be 2,000 USDT, distributed in 20 instances. After trading $100,000 and using up the existing rebate card balance, you will receive the next 100 USDT rebate card within 20 minutes - up to a maximum of 2,000 USDT trading fee rebate per user.9. How do I use the fee rebate card? The rebate cards will be credited in nominals of 100 USDT each.

Below are some possible reasons that may lead to your asset being locked:1. Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that...

To protect your funds and data: Download apps only from official app stores Enable two-factor authentication (2FA) Use strong passwords or biometric locks Keep your device and apps updated Avoid entering sensitive information into suspicious pop-ups or emails These precautions help reduce the risk of phishing attacks or malicious apps.

As part of this update: Pay mode is no longer available in Singapore Pay now supports USDG, USDT, and USDC on X Layer only Token conversion isn't availableWhy did we make this change? Simple Pay reduces complexity and makes it easier to use Pay for everyday transactions. We’ll continue expanding features over time. Learn more about what Pay is all about here.

We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation:...

Why is token swap needed? Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?

What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.

On-chain deposit logic: Our platform is a centralized exchange, so when you deposit funds to your account address, they will only be credited once it meets the required aggregation conditions. If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits.

During face recognition, ensure that only one person appears in the frame. Invalid selfies are strictly prohibited. Center your face in the frame and follow the on-screen instructions during selfie detection. Notes: An invalid selfie refers to a selfie with poor image quality that prevents the system from scanning your face. Please avoid taking selfies in dark environments or while shaking the camera.

Make sure the deposit contract address is supported by the corresponding platformBlockchain reward deposits The profit from mining can only be deposited into your wallet. You can only deposit the rewards into our account once it is deposited into your wallet, as we don't support blockchain reward deposits.Combined deposits When you want to do a deposit, make sure you submit only one deposit request each time.

You've selected the OEC chain in our platform, but Platform B only supports the ERC20 chain. This can lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance.The amount of the withdrawal fee The withdrawal fee that you've paid is to miners on the blockchain, instead of us, to process the transactions and secure the respective blockchain network. The fee is subject to the amount shown on the withdrawal page.

The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount.

What's my maximum leverage as a copy trader? Your maximum leverage in copy trading is the same as your maximum leverage in manual contract trading. Note: there are no additional restrictions on leverage for copy-trading users. You can set your own copy-trading leverage, up to the maximum leverage allowed for the selected crypto.8. What's the maximum amount I can copy from a lead trader as a copy trader?