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Do I need to pay fees for deposit and withdrawal?
If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.Published on 1 Jun 2023Updated on 16 Mar 20265,568Disclaimer for machine translation
If any questions arise regarding the accuracy of information in the translated documents, please note that the English version of the content is the official version and will take precedence over any translation. Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on 29 Aug 2023Updated on 8 Oct 202599Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on 16 Mar 2026Updated on 31 Mar 20262Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on 19 Mar 2025Updated on 4 Mar 2026117How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on 23 Oct 2024Updated on 12 Feb 202619What should I do if I accidentally deposit crypto that OKX doesn't support?
Please update to the latest version before proceeding. Update your OKX app to the latest version. Withdrawal fee will be settled in USDT. Always ensure you have sufficient USDT in your funding or trading account. The fee shown on the withdrawal page is paid to blockchain.Published on 26 Sept 2023Updated on 16 Mar 20261,915How do I change my login password?
I haven’t received the SMS codeFacial recognition failed Please update your app to the latest version. To enhance account fund security, the fund password feature has been removed starting from App version 6.0.24. If your page still prompts you to enter or set a fund password, please update the App to the latest version. If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.Published on 22 Aug 2023Updated on 4 Mar 202619,583Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version. It takes 3 hours on a single 10-core machine, compared to previous version's 36 hours using nine 64-core machines.Published on 21 Oct 2024Updated on 11 Feb 202691Crypto gift FAQ
Once on the app, select Menu to enter the functions menu, before selecting Crypto gift Note: app version must be at least version 6.85.0 onwards. Select Crypto gift to start rewarding your network Select Send gift when you're on the main page of it to proceed to the next page. In addition to that, you can learn more about the features if you select Learn more about crypto gifts Note: you need to complete your identity verification to use the Crypto gift.Published on 26 Sept 2024Updated on 4 Mar 20261,090Introduction to proportional copy trading
App version Step 1: Navigate to trade - Marketplace - Copy Trading. If you do not see the corresponding entry after clicking, please log in and try again. Step 2: After entering the copy trading section, select the card you are interested in. Click the "Copy" button in the upper right corner of the card to access the copy trading settings. Step three: Configure your copy trading settings to complete the creation of your copy trading relationship.Published on 4 Apr 2023Updated on 3 Feb 202659How can I troubleshoot web or app issues?
Download the latest version again from the official app store. Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on 11 Feb 2026Updated on 4 Mar 20266How do I authorize a new device when I log in?
If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache.Published on 31 Aug 2023Updated on 16 Mar 202613,732How do I set up indicators on the chart?
Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.Published on 30 Nov 2024Updated on 10 Sept 202514How do I turn on and sync multiple charts on a screen?
We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely. Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view?Published on 9 Aug 2024Updated on 10 Sept 202530How do I add OKX widget on my phone?
These are as below: Homescreen widget: keep track of the price movements of your selected trading pairs Floating widget: monitor price movements of your selected trading pairs, or your open positions' PnL even if you're using other apps Settings and features vary by device and Android version. The steps might be different on your phone.How do I add homescreen widget?Published on 15 Aug 2023Updated on 1 Apr 20265,865