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Understanding the risks of using digital payment token services
If you share login details with a scammer, they could gain full access to your account. Using a regulated platform with strong security helps reduce risk, but no system is foolproof. Always protect your credentials and never share them with unknown parties.Custody Risk When you entrust your DPTs to a platform for safekeeping, that platform acts as your custodian.Published on 17 Jun 2025Updated on 17 Nov 20252How do I use the Account long/short ratio indicator?
What's the Account long/short ratio indicator? The Account long/short ratio indicator visualises the ratio of accounts with net long positions to those with net short positions. This is a sentiment analysis indicator. An indicator featuring a high long-short ratio signifies positive expectations among investors. The display of Account long/short ratio indicatorHow do I turn on the Account long/short ratio indicator?Published on 16 May 2024Updated on 12 Feb 202619How do I use the Top account long/short ratio indicator?
Long/short ratio (Accounts) ratio is calculated as accounts with net long positions/ accounts with net short positions. The display of Top account long/short ratio indicatorHow do I turn on the Top account long/short ratio indicator?Published on 16 May 2024Updated on 12 Nov 202521How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026412How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase.Published on 5 Sept 2023Updated on 6 Apr 20267,025How do I use the Top position long/short ratio indicator?
What's the Top position long/short ratio indicator? The Top position long/short ratio indicator visualises the ratio of total long position value to total short position value among the top 5% of traders with the largest open position value. When long positions exceed short ones, it indicates investor optimism and confidence in the market's growth among the top 5% of traders with the largest open position value. This suggests a bullish sentiment.Published on 16 May 2024Updated on 10 Sept 202515How do I buy and sell crypto with a third party?
Anyone with a registered OKX account, verified their email or mobile number, who set up 2FA identification and fund's password in the security settings, and has completed verification. Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days.Published on 5 Sept 2023Updated on 6 Apr 2026674What's the P2P Merchant Program?
Before applying, you need to: Complete identity verification Account registered for more than 30 days Ensure your main account holds the required deposit amount Meet the required order completion rateWill I be charged any service fee to join the Merchant Program? There's no service fee to become a Super/Diamond Merchant or to post ads on our P2P marketplace, but there might be bank/wallet charges when you send or receive payment with your preferred payment method outside of our platform.Published on 5 Sept 2023Updated on 25 Feb 2026599Pay Account FAQ
By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account? Yes, an OKX exchange account and a completion of identity verification are required to create a Pay account.What can I do with my Pay account? Pay your contacts (friends and family) with USDC or USDT in Pay.Published on 16 Sept 2025Updated on 3 Dec 2025What is sub-account?
A sub-account is a secondary account connected to your OKX account. You can create multiple sub-accounts to diversify your trading strategies and reduce risks. Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals are not allowed.How do I create a sub-account?Published on 22 Aug 2023Updated on 4 Mar 20261,832Scan to Pay FAQ
Which crypto tokens can I use to make a Scan to Pay payment? You can pay with USDG, USDT or USDC on X Layer that are held in your Pay account. Scan to Pay with other crypto tokens or networks are currently not supported yet.8. Can I cancel a Scan to Pay transaction after I start the process? You can cancel your payment as long as you haven't confirmed the payment with your Passkey. If you decide not to proceed, simply close the Passkey signing window.Published on 16 Sept 2025Updated on 12 Feb 20261OKX P2P verified merchant service agreement
If there are no ongoing disputes in the Verified Merchantr's account or other behaviours that may affect transaction security or integrity, we will review and approve within 5 working days. A refund of the deposit shall be made by OKX after the verification status has been terminated.7. Understanding the Services Our Service is an identity verification service provided by this Site.Published on 15 Sept 2023Updated on 28 Jan 2026717How do I register an account on OKX?
Note: email and phone number verification helps confirm that you're creating the account using your own contact details. This ensures account ownership, improves security, and helps protect your account from unauthorized access. Insert the password you want to protect your account in the Password field. Ensure that it's complex and keep it confidential. Select Next once completed. Note: Use a combination of numbers, letters, symbols, and lower and upper case.Published on 23 May 2024Updated on 7 Apr 202627,204How do I verify an individual account?
Why do I need to verify my individual account again? We're required to regularly request that customers verify their identity information. 2. Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4.Published on 25 Sept 2023Updated on 6 Apr 202631,026