All
FAQ
Announcements
Product documents
How do I select the correct network for my crypto withdrawals and deposits?
BEP20, BSC, and Binance Smart Chain are all referred to as BNB Smart Chain on this platform.Published on 22 Aug 2023Updated on 9 Apr 202621,387How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 12 Feb 20261,850Building RFQs
Your information will still be visible to OKX and our support team.Who can I select as a counterparty? How do I select them? Under the last leg of your strategy there is some text that reads "Select Counterparties". Tab here opens up the menu with all available counterparties. Who you select here determines which Makers are able to see and submit quotes on your RFQ. By default, all available counterparties are selected.Published on 30 Jun 2022Updated on 9 Apr 202630OKX Beginner's Guide
Please refer to our guides on depositing crypto to OKX: How do I make a deposit? (app) How do I make a deposit? (web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading All your assets (e.g. USDT) will be stored in your Funding Account. To trade, you'll need to transfer funds to your Trading Account. How to transfer funds?Published on 20 Mar 2023Updated on 10 Apr 20261,720Unseen City Shirts - The Roses and The Bees - NFT FAQ
NFTs are risky investments and you may lose all your capital.Published on 19 Apr 2024Updated on 8 Sept 202523What's a futures trading bot and how do you automate trades with it?
This can result in more objective decision-making and help you avoid impulsive trading moves that could lead to losses. OKX offers a range of preset bots, user-friendly interfaces, dedicated support, and a comprehensive trading experience for traders of all levels.Published on 26 Dec 2023Updated on 29 Oct 202535How do I enable allowlist? (app)
How do I disable the withdrawal whitelist? Open the OKX App, go to Assets > Withdraw > Withdraw crypto > Select crypto Select Address book > Tap Address Settings icon in the top-right corner > Turn off toggle for Allowlist. Follow the on-screen instructions to complete the verification. How do I add a no-verification withdrawal address? When you choose to verify an address in the withdrawal address book, it will be verified for 30 days by default.Published on 14 Aug 2023Updated on 31 Mar 20261,904How do I publish or subscribe to a signal on Signal Marketplace?
alert message in Trading View and select Publish signal Select Publish signal to proceed to the next phase Fill in all details and select Publish signal Complete your details to publish your signal You've completed all the steps to publish a signal.Published on 12 Mar 2024Updated on 4 Mar 202644How do I check on updates to my support ticket?
How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest. Below, we’ll explain how to view and reply to your ticket updates on both the app and website, so you can easily stay on top of every response.How'll you be notified of our updates?For logged-in users When you submit a ticket while signed into your account, you'll have access to all your tickets in one convenient location.Published on 17 Oct 2025Updated on 10 Apr 202647What are OKX SG's crypto trading bots and how do I utilize them?
Let's explore what our trading bots are, how they work, and how you can leverage them to optimize your trading strategy.How can I access OKX’s trading bots?Published on 28 Jul 2025Updated on 17 Nov 2025How do I turn on the order sharing feature?
Below is how you can switch on the feature: To enable this feature, head over to the settings on the trading screens and select Features > Settings Select Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now SelectPublished on 14 Jan 2025Updated on 31 Mar 20268Copy traders FAQ
Copy trading is not supported in all markets and jurisdictions. Please see the OKX Terms of Service for more information.10. How do I set copy trade parameters as a copy trader? Here's what you can do: Select Trade > Copy Trading, before selecting Copy at any lead trader that you prefer. View the trader's performance at the Trader info page, select the Copy now button to proceed. Insert the copy amount per order and maximum total amount.Published on 1 Sept 2023Updated on 6 Apr 2026182How do I make a withdrawal? (app)
If you'd prefer not to use it, tap Can't verify below the authentication prompt, then select your phone number, email, or Google Authenticator code to complete authentication. If you haven't set up a passkey: Phone + authenticator app (if bound) + email3. How is multi-factor verification performed during withdrawals? If your phone number, email, and authenticator app are all bound, you will need to complete authenticator app and email verification during withdrawal.Published on 22 Aug 2023Updated on 10 Apr 20265,855How do I manually set up spot grid trading bots?
Select the Trade option, and once the dropdown menu is loaded, select the Trading bots option Select History to load the list of bots on the My bots page Access your list of trading bots by entering the History option Once in, narrow down your bots to the Spot grid by selecting the All bots > Spot grid filter Select the Edit option within the area of your preferred Spot grid bot Enter the Edit option to prompt a selection of adjustment features Once a dropdown menu is loaded, select Edit ParametersPublished on 6 Jun 2024Updated on 17 Nov 2025204