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Individual identity verification eligibility, review time and supported identity documents
If the issue continues, keep the screenshot and provide the device model, operating-system version, app version, time of the attempt, and the exact step that failed. These details are needed to identify whether the problem is caused by the device, network, app version, or verification flow.28 Aug 2026Published on 28 Aug 20265 Nov 2026Updated on 5 Nov 202612Where do I find limits, fees and processing time details for cash deposit?
Maximum Deposit: The maximum number of deposits you can make for a defined period.What is the deposit processing time? Processing time is the estimated time it takes for your deposit to complete and for the funds to appear in your OKX account. While we offer many cash deposit methods that are instant, some bank transfers can take up to 5 business days depending on the transfer type and your bank. When selecting a deposit method, you'll always see the processing time.11 Apr 2026Published on 11 Apr 202624 Sept 2026Updated on 24 Sept 2026Where do I find limits, fees and processing time details for cash withdrawal?
Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.Processing time Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some may take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.11 Apr 2026Published on 11 Apr 202611 Aug 2026Updated on 11 Aug 2026Where do I find limits, fees and processing time details for cash deposit?
Maximum Deposit: The maximum number of deposits you can make for a defined period.What is the deposit processing time? Processing time is the estimated time it takes for your deposit to complete and for the funds to appear in your OKX account. While we offer many cash deposit methods that are instant, some bank transfers can take up to 5 business days depending on the transfer type and your bank. When selecting a deposit method, you'll always see the processing time.23 May 2025Published on 23 May 20255 Aug 2026Updated on 5 Aug 202633Where do I find limits, fees and processing time details for cash withdrawal?
Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.What is the withdrawal processing time? Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.23 May 2025Published on 23 May 20255 Aug 2026Updated on 5 Aug 202651My authenticator app isn't working, what should I do?
If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.11 Aug 2023Published on 11 Aug 202326 Aug 2026Updated on 26 Aug 20262,301What is the New User Full Rebate Program?
Timely enrolment: You must enroll in this Program before the expiry of your activity period, which shall begin at the time of your account registration. Eligible jurisdictions: You must be a resident of a country or region where this Program is available at the time of enrolment. OKX reserves the right to amend the list of eligible jurisdictions at any time without prior notice.2. How do I enroll in this New User Full Rebate Program?16 Mar 2026Published on 16 Mar 202626 Aug 2026Updated on 26 Aug 20269How do I use the custom interval feature?
With custom interval, users can: Set personalized time intervals: customize chart intervals beyond predefined options (for example, 2-minute, 7-minute, 45-minute). Improve technical analysis: analyze price movements with more precision by using time intervals that match specific trading strategies. Enhance decision-making: gain better insights into short-term or long-term market trends that might not be visible in standard intervals.5 Mar 2025Published on 5 Mar 20255 Aug 2026Updated on 5 Aug 20268How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
The accounts will be generated accordingly Note: you can create up to 99 accounts at one time. Input the total amount of account that you want to create Select Done to complete your account creation Note: select Download address if you would like to retrieve the full list of your wallet addresses.How do I send crypto to multiple accounts at one time?27 Sept 2024Published on 27 Sept 20245 Aug 2026Updated on 5 Aug 20267How do I download my account statements?
What time zone is used for quick date options (e.g., Last 7 days)?21 May 2026Published on 21 May 202616 Oct 2026Updated on 16 Oct 2026147Complimentary Airport Transfers for VIPs FAQ (SG)
You may modify your booking provided the request is submitted at least 2 business days before the scheduled pickup time. Simply inform your Relationship Manager of the changes you would like to make.Can I cancel a booking? Yes, provided you submit your cancellation request at least 2 business days before the scheduled pickup time. Please note that cancellations within 2 business days of the scheduled pickup time are not permitted.Does a cancelled ride count towards my annual entitlement? No.24 Jun 2026Published on 24 Jun 202617 Sept 2026Updated on 17 Sept 2026How long does it take to complete my identity verification?
During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.5 Sept 2023Published on 5 Sept 202325 Aug 2026Updated on 25 Aug 20267,076Loop Investment FAQ
This setting may affect other positions held by the same address in the same Aave market, and each address can enable only one E‑Mode category at a time.4 Sept 2026Published on 4 Sept 20264 Sept 2026Updated on 4 Sept 202614How do I use a physical security key to protect my account?
One-time CAPTCHA-based authentication Similar to other traditional authenticators (for example, Google Authenticator or Microsoft Authenticator), which generates time-based one-time passwords (TOTP).10 Jan 2025Published on 10 Jan 202525 Aug 2026Updated on 25 Aug 202623,420How long does it take for a deposit to be completed?
Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.17 Oct 2024Published on 17 Oct 202410 Sept 2026Updated on 10 Sept 2026563