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A beginner's guide to identity verification
If you’re contacting us on behalf of someone else, please ask the account owner to reach out to customer support directly so we can assist them.Published on 25 Sept 2023Updated on 25 Mar 20266,455What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on 24 Jun 2025Updated on 6 Apr 202655I haven't received the SMS code
Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead.Published on 16 Aug 2023Updated on 30 Mar 202632,685Block trading basics
The minimum notional size for a block trade is US$1,000 or equivalent.Why is the combo price on the RFQ builder different from the price the maker expects me to pay? The combo price as displayed on the builder is based on the mid-point of the latest bids and asks on the order book. However, block trading occurs off of the order book as a privately negotiated transaction between a Taker and a Maker.Published on 29 Jun 2022Updated on 6 Mar 202616How do I start trading cryptocurrency on OKX with Smart Trading?
Learn more about Signal trading here.How do I decide which Smart Trading product is best for me? Whether you're a crypto newbie dipping your toes into the market for the first time or a seasoned trader looking to optimize your strategies, Smart Trading has something for everyone.Published on 7 Apr 2024Updated on 15 Oct 202571Accredited Investor Trading Fees
APE-USD, APE-USDT, API3-USD, API3-USDT, ATOM-USD, ATOM-USDT, BCH-USD, BCH-USDT, BNB-USD, BNB-USDT, COMP-USD, COMP-USDT, CORE-USD, CORE-USDT, CRO-USD, CRO-USDT, CRV-USD, CRV-USDT, DOT-USD, DOT-USDT, DYDX-USD, DYDX-USDT, EIGEN-USD, EIGEN-USDT, ENA-USD, ENA-USDT, ETC-USD, ETC-USDT, ETH-BTC, ETHFI-USD, ETHFI-USDT, FIL-USD, FIL-USDT, FLR-USDT, IMX-USD, IMX-USDT, JTO-USD, JTO-USDT, JUP-USD, JUP-USDT, KMNO-USD, KMNO-USDT, LDO-USD, LDO-USDT, LINEA-USD, LINEA-USDT, LPT-USD, LPT-USDT, LTC-USD, LTC-USDT, ME-USDPublished on 8 Dec 2025Updated on 2 Apr 2026How do I use the custom formula feature?
Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help mePublished on 5 Mar 2025Updated on 10 Sept 20254What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
By using Futures DCA, traders can take advantage of the Martingale strategy while minimizing potential losses.What are the risks to me? While the Martingale strategy can be a profitable way to trade, it's considered a risky trading strategy. There are three types of risks: risks related to market conditions, risks related to high leverage, and risk of liquidation.Published on 3 Apr 2024Updated on 28 Jan 202681How do I use the custom interval feature?
to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature help mePublished on 5 Mar 2025Updated on 10 Sept 20255How do I manually set up spot grid trading bots?
Selecting Stop will exit your spot grid positions Check the details of your trade and select Stop to exit itHow many grids are available for me to use? Previously, only up to 300 grids were supported.Published on 6 Jun 2024Updated on 17 Nov 2025204Why do I have to trade on OKX Liquid Marketplace?
Maximize their capital efficiency with lower margin requirements and offset risk between spot and derivative positions.What does the OKX Liquid Marketplace offer me? In more detail, here are the main benefits of the OKX Liquid Marketplace for pro and institutional crypto traders: Competitive prices, regardless of size or complexity: Always access tightest available quote/spreads. Send custom RFQs to multiple counterparties. Let multiple makers compete to win trades.Published on 13 Mar 2024Updated on 30 Oct 202516Copy trading FAQ
What factors could stop me from copying a trade in copy trading?Published on 15 Sept 2023Updated on 4 Mar 2026686How do I avoid scams from off-site communication in P2P transactions?
Suspicious claims such as “account restricted, help me unlock it.” The seller insists that buyers make payment despite the order being automatically canceled due to timeout. Don’t rush to make the payment if the remaining time in the payment window is insufficient, as the order may be canceled if you transfer funds after the timeout.What safety practices should I follow during P2P trades? Never engage in any form of communications off-site — always stay on our in-app chat.Published on 11 Sept 2025Updated on 26 Sept 202513How does futures spread trading work on OKX Liquid Marketplace?
Price impact: the depth of the orderbook may not be sufficient to absorb a large trade at the desired price, which can cause price slippage (when the executed price differs from the expected price).What does the OKX Liquid Marketplace offer for me? Our on-demand liquidity network, Liquid Marketplace, offers a powerful solution to these problems. It allows traders to access deep liquidity through an execution layer that automates trades and settlements instantly and off the order book.Published on 13 Mar 2024Updated on 10 Sept 20256Affiliate FAQ
What are the common reasons my invitees fail to establish a binding affiliate relationship with me? The common reasons include: They entered the wrong invitation code during registration, preventing the establishment of the invitation relationship. They completed registration through a paid advertisement channel, which does not allow for the binding of the invitation relationship with you.Published on 4 Dec 2024Updated on 6 Apr 2026722