All
FAQ
Announcements
Product documents
TradingView Subscription Codes – Terms and Conditions
Code Forfeiture: If any cancellation, change, or similar issue arises with a TradingView subscription after a code has been applied, no code refund or replacement will be given by OKX SG, and users cannot claim any acquired rights to reuse the code.2.17.23 Jul 2025Published on 23 Jul 202511 Aug 2026Updated on 11 Aug 2026I haven't received the verification code
Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.16 Aug 2023Published on 16 Aug 202326 Aug 2026Updated on 26 Aug 202634,208What's DEX Referral program?
To create your first referral code, go to the DEX Referral dashboard and select Create referral code to generate a custom code. Create your referral code You can create a custom referral code using 5–15 alphanumeric or numeric referral codes. Each wallet account can generate up to 100 referral codes. Once created, it can't be changed or deleted. For each code, you can set 0-10% invitee discount (whole numbers only) and the wallet bound to the code enjoys a service fee discount when trading.21 Jul 2025Published on 21 Jul 202512 Oct 2026Updated on 12 Oct 2026469DEX Referral FAQ
Steps: Go to the Referral Center Click Referral Codes Available operations: View all codes and commission rates. Track earnings per code. Create new codes (up to 100). Add private notes (visible only to you). Set a default referral code. Copy sharing links.Violations and restrictionsWhat behaviors are considered violations?31 Dec 2025Published on 31 Dec 202513 Oct 2026Updated on 13 Oct 20267How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.22 Aug 2023Published on 22 Aug 202324 Sept 2026Updated on 24 Sept 2026406How do I migrate my email address or phone number to another account? (app)
Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue A guideline will be displayed. Select I understand to proceed A preview page will appear.22 Aug 2023Published on 22 Aug 202325 Aug 2026Updated on 25 Aug 2026603How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly. Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.7 Sept 2023Published on 7 Sept 20235 Aug 2026Updated on 5 Aug 2026How do I update my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.6 Sept 2023Published on 6 Sept 202321 Oct 2026Updated on 21 Oct 20263How do I invite existing users to join the Affiliate Program?
Set up invitation code You can create a new invitation code or use an existing one to invite existing users.Note: Any invitation code can be used to invite existing users. To make it easier to track your invited users later, we recommend sticking to the same code each time.2. Get invitation link App: Go to your Affiliate portal > Reconnect users > Invite now > Copy invitation link Web: Follow the same steps — go to your Affiliate portal > Reconnect users > Invite now > Copy invitation link3.27 Sept 2023Published on 27 Sept 20237 Sept 2026Updated on 7 Sept 202612How can you protect yourself from a phishing attack?
OKX has launched anti-phishing code function. You can set the anti-phishing code on OKX app > Menu > Security > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.17 Aug 2023Published on 17 Aug 202326 Aug 2026Updated on 26 Aug 20263,908AI Builder Program Integration Guide
You will receive an AI Builder Code immediately after submitting your application and can begin integration and testing right away. Once your application has been approved and the AI Builder Code has been activated, eligible trades will count toward commission, which is settled hourly.5. How do I integrate? Do I need to change my existing trading logic?21 Aug 2026Published on 21 Aug 20262 Sept 2026Updated on 2 Sept 20269OKX Referral Program FAQ
If the referral code still isn't auto-filled at sign-up, they can enter it manually in the referral code field.19. How do I join the referral program? What are the steps? Open the Referral page in the OKX App or on the website, then copy your referral code or link and share it with friends. Your friend completes sign-up through your link, or enters your code during sign-up.9 Sept 2026Published on 9 Sept 202617 Sept 2026Updated on 17 Sept 2026How do I register an account on OKX?
Enter the verification code to move on to the next step Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.23 May 2024Published on 23 May 202412 Oct 2026Updated on 12 Oct 202678How do I change my phone number?
number and the verification code sent to it, select Confirm to complete.On the web Go to your Profile and select Security On Phone number, select Manage Select Change phone number and tap Yes > Next Review the Security notice and select Continue Enter the SMS verification code sent to your current phone number and select Confirm Complete the required verification, then enter your New phone number and the verification code sent to it, select Confirm to complete.7 Sept 2023Published on 7 Sept 202325 Aug 2026Updated on 25 Aug 202615,612How do I link an authenticator app?
Once your authenticator app is ready, select I've downloaded one to continue Use your authenticator app to scan the QR code, or manually enter the setup code in the authenticator app Note: As different applications may have different interfaces or settings, you may follow the instructions in your authenticator app Once you've added your OKX account to the authenticator app, select Continue Verify new authenticator app by obtaining the 6-digit verification code from your app and Confirm to complete29 Aug 2023Published on 29 Aug 202325 Aug 2026Updated on 25 Aug 202617,536