Resolution time: We strive to resolve all issues within 7 calendar days after receiving the full details of your issue. Delays: If we’re unable to resolve your issue within 7 calendar days, we’ll keep you informed regarding the causes of such delay and provide an expected timeframe for updates. We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.

If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.

However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2. Contact customer support immediately Reach out to our customer support via our OKX Assistant on the OKX Support Center.

We encourage our users to exhibit professional courtesy in discussing and attempting to resolve these matters in order to foster an environment of trust and respect between parties on the platform.What happens if I've made a trade error and my counterparty is anonymous? In this case, please reach out to your account manager or our support team. We will then explain your situation on your behalf to the counterparty while respecting their desire to remain anonymous and work towards a solution.

Once you submit a ticket, you’ll automatically receive updates whenever there’s new activity, such as a reply from our team, a request for more details, or confirmation that your issue has been resolved. How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest. Below, we’ll explain how to view and reply to your ticket updates on both the app and website, so you can easily stay on top of every response.How'll you be notified of our updates?

If you deposit cryptocurrency through an unsupported network, the assets will be credited as untradable and can't be used or traded on our platform until resolved.3. Crypto that'll be delisted from OKX Crypto that'll be delisted from OKX refers to the crypto that OKX has ceased trading, but is still available for withdrawal. Once OKX ceases trading on a crypto, deposits of the crypto will be paused as well.

Provide all available evidence and request prompt action to protect other users and resolve the issue. You can now report scams directly on our platform, via both app and web. On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity.

, RESOLV-USDT, SAHARA-USD, SAHARA-USDT, SAND-USD, SAND-USDT, SNX-USD, SNX-USDT, SOL-BTC, SPK-USD, SPK-USDT, SSV-USD, SSV-USDT, TON-USD, TON-USDT, TRUMP-USD, TRUMP-USDT, UNI-USD, UNI-USDT, USDT-USD, UXLINK-USD, UXLINK-USDT, VELO-USD, VELO-USDT, VIRTUAL-USD, VIRTUAL-USDT, WCT-USD, WCT-USDT, WLD-USD, WLD-USDT, XAUT-USDT, ZORA-USD, ZORA-USDT, ZRO-USD, ZRO-USDT Group 3 All Other Pairs All other pairs available on Spot Markets Note: Symbol groups and fee rates across Spot and Futures Markets may be subject

In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).

If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking).

This helps the support team track and resolve the issue quickly.

Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed. You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.

To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone? If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby.

If the above steps do not resolve the issue, please use the email linked to your account to send photos of the front and back of your ID to our customer support and we will assist you. For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices.

In the event of any dispute, controversy, difference or claim, including the existence, validity, interpretation, performance, breach or termination of this Agreement, or any dispute arising out of or relating to this Agreement (“Dispute”), the parties shall resolve the Dispute in accordance with clause 10.7 of OKX P2P User Agreement.