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How do I join a video call with customer support?
Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.Published on 26 Aug 2025Updated on 6 Apr 202649How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135How do I manage my P2P settings?
If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 17 Mar 20262,527I haven't received the SMS code
Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead.Published on 16 Aug 2023Updated on 30 Mar 202632,686OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 2 Apr 20267,469Singapore Referral Program - Terms and Conditions
For more information, go to www.okx.com/en-sg © 2025 OKX. All rights reserved. In order to comply with local regulations, certain features may not be available in your region.Published on 17 Nov 2024Updated on 17 Nov 2025OKX API FAQ
Follow the steps below: Log in to your OKX Account > Trading > Demo Trading > Personal Center > Create Demo Account API key > Start Demo TradingWill the API key expire? API keys that aren't bound to IP and have transaction or withdrawal permissions will be automatically deleted after 14 days of inactivity.Published on 20 Sept 2024Updated on 23 Mar 2026134What are OKX SG's crypto trading bots and how do I utilize them?
On the app Head over to Menu > User Center option at the Home page Select Menu at the Home page Select Bots to explore our selection of trading bots Within the User Center section, select Bots Trading bots page loads up and it's ready to be exploredOn the web Hover over the Trade menu and select the Spot option Select Spot from the dropdown menu Access trading bots under the Tools option Select the type of trading bot of your preference from the Tools optionWhat's the Spot grid trading bot?Published on 28 Jul 2025Updated on 17 Nov 2025How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 16 Mar 202613,740How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on 9 May 2025Updated on 4 Mar 2026321How does futures spread trading work on OKX Liquid Marketplace?
The idea is to make money off the price difference between the two futures – which are also called the two legs of the strategy. The profit a trader makes from this trade comes from the price difference, or spread, between those two contracts. That’s why this strategy is called market neutral; the underlying asset’s price direction does not influence its profitability.Published on 13 Mar 2024Updated on 10 Sept 20256Scan to Pay FAQ
Note: Scan to Pay doesn't work for OKX Singapore users outside of Singapore, even if the merchant accepts GrabPay.Examples of where you can Scan to Pay: Cafés: BreadTalk, Cedele, Co+Nut+ink, Lavender Bakery, LiHo Tea, Paris Baguette, Duke Bakery Dining: Jumbo, Tung Lok, En Yeoh's Bak Kut Teh, Pizza Maru, Subway, Woke Ramen Shopping: Dyson, Innisfree, JD Sports, Lovet, SK Jewellery Health & Beauty: Jean Yip, Yun Nam Hair care, V Medical, A.M.Published on 16 Sept 2025Updated on 12 Feb 20261Affiliate FAQ
Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-apiPublished on 4 Dec 2024Updated on 6 Apr 2026722How do I verify my wallet address?
Note: Other wallet connections are currently not supported on the OKX SG App, please use the Web: https://my.okx.com/en-sg Continue to connect your wallet You can choose to connect via OKX wallet extension You can also choose to connect via other methods If you choose to connect your wallet via WalletConnect, you can scan the QR code or select All Wallets to pick the wallet that you are using.Published on 24 Jun 2025Updated on 17 Nov 20253What are the cryptoassets that are listed on OKX in France?
Arbitrum ASTR Astar ATOM Cosmos AVAX Avalanche AXS Axie Infinity BADGER Badger DAO BAL Balancer BAND Band Protocol BAT Basic Attention Token BCH Bitcoin Cash BICO Biconomy BLUR Blur BNB BNB BNT Bancor Network BONK Bonk BSV Bitcoin SV BTC Bitcoin BTT BitTorrent CEL Celsius Network CELR Celer Network CFG Centrifuge CHZ Chiliz COMP Compound CQT Covalent CRO Crypto.com CRV Curve Finance CSPR Casper Network CVC Civic CVX Convex Finance DAI Dai DOGE Dogecoin DOT Polkadot DYDX dYdX EGLD Elrond ENJ Enjin Coin ENSPublished on 18 Mar 2024Updated on 9 Feb 20262