All
FAQ
Announcements
Product documents
How to set up basic wallet settings
Color settings Customize Markets rise and fall colors (such as red up green down or green up red down) to match your visual preferences Interaction settings Adjust haptic feedback and screenshot sharing settings Count NFTs in total balance You can set whether to include NFT valuations in your total assets. Hide risky transactions in history You can choose whether to hide risky and small transactions in your trading history.Published on 7 Aug 2025Updated on 1 Sept 202621How do I conduct spot trading?
View order book: The order book displays current buy and sell orders: Red area: sell orders Green area: buy orders View order history: You can view open orders, order history, positions, and assets in the orders section.Select All to view your open orders (orders that haven't been filled yet) and order history ( includes completed and canceled orders). You can also view details such as order time, trading pair, and volume.How do I adjust the order book view?Published on 20 Mar 2023Updated on 27 Aug 2026224How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account. If not, please stay alert and beware of potential scams. Please remain vigilant and beware of fake websites and phishing links.Published on 11 Aug 2023Updated on 1 Sept 20265,430OKX Wallet Trader Mode User Guide
You can check your Trader Mode status in various areas, and the status is color-coded: 🟢 Green = Enabled 🟠 Orange = Disabling automatically in less than 3 days ⚪️ Grey = Disabling Status indicators appear in multiple sections of the wallet. Use them to manage your enabled status and avoid trading interruptions.Published on 22 Aug 2025Updated on 4 Sept 2026831Lead trader: why is the total order in the Lead Trade and Open position tabs different?
What does it mean when the Open Position and Lead tabs show numbers in parentheses? When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on 13 May 2024Updated on 26 Aug 202633What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on 17 Oct 2024Updated on 26 Aug 2026329What should I do if I want to withdraw assets that are not supported on other platforms?
This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on 8 Apr 2025Updated on 5 Aug 202617How do I select the correct network for my crypto withdrawals and deposits?
Each chain uses its own cryptography, which means each chain speaks its own "language". For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network. Selecting the wrong network could mean losing your funds.Published on 22 Aug 2023Updated on 26 Aug 202621,793Event Contracts Between settlement FAQ
The settlement price is the arithmetic mean of all the OKX Spot Index Price recorded every second during the 1-minute window immediately before expiry — 60 data points in total. For example, if the event expires at 18:30 UTC+8, the settlement window is 18:29:00–18:29:59 UTC+8.When is the contract evaluated, and how is the outcome determined? The contract is evaluated once at expiry.Published on 16 Apr 2026Updated on 26 Aug 2026Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The diagram below uses an example with "Alice" to show the Merkle tree and her Merkle proof (colored in green). For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version.Published on 21 Oct 2024Updated on 9 Sept 2026109Why haven’t I received a reply from the blockchain project team?
Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks? We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions.Published on 17 Oct 2025Updated on 26 Aug 202616Address type upgrade FAQ
What do "Network scope" and "Token scope" mean when I add an address? These new options give you more flexible and secure control over your withdrawal addresses. Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network.Published on 26 Aug 2025Updated on 5 Aug 2026864Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on 25 Jan 2024Updated on 26 Aug 20263,731How do I level up my trades with Mizar?
That means you don't need to deposit any funds on Mizar to trade, but you can connect to your exchange with API keys.3. How do I connect OKX to Mizar? Learn more on how you can create your OKX API key and how to connect it to the Mizar bot by reading about it here.Published on 28 Mar 2024Updated on 5 Aug 20265My account says "We need to know more about you." What should I do?
It's different from confirming your identity and doesn't by itself mean that you've done anything wrong.Where do I find this request, and what do the task statuses mean? Open the banner or task on the OKX homepage, Identity verification page, Task center, in-app notification, or official email.What you do next depends on the task status: Not started or incomplete: answer every required question and upload the requested document.Published on 7 Sept 2023Updated on 28 Aug 2026