Why can’t I find the Web3 wallet in the OKX app?

Published on 22 Oct 2026Updated on 5 Nov 20262 min read27

Why can’t I find the Web3 wallet in the OKX app?

If the Web3 switch is visible at the top of your OKX app homepage, tap it to open the Web3 wallet homepage.

Try the following:

  1. Open the OKX app

  2. At the top of the OKX app homepage, open the mode selector—it may display Exchange or Simple—and select Web3, if available.

  3. If you can access the Web3 homepage but no wallet is displayed, go to Menu → Wallet Management → Add Wallet to create or import a wallet. If you’re accessing an existing wallet, import or restore that wallet—creating a new wallet won’t restore your existing assets.

  4. If prompted to use the standalone OKX Wallet app, follow the on-screen instructions.

  5. If you don’t see Web3 in the mode selector, contact customer support with a screenshot of your homepage and your app version so the team can confirm the appropriate access method.

Important reminder: If you use a seed phrase or private key wallet, securely back up your seed phrase and/or the private keys for your wallet addresses, depending on your wallet type, before updating or uninstalling the app.

For backup instructions, see How do I download / update the OKX Wallet app?.

If you have a keyless wallet, before updating or uninstalling the app, please confirm that:

  • You can log in to the exchange account linked to your keyless wallet.

  • You remember your cloud backup password and have stored it securely. If you forget this password, you won’t be able to restore your keyless wallet from the cloud backup.

If you still can’t find the entry or access your existing wallet assets, contact customer support. Provide your app version, mobile operating system, screenshots and whether you’ve completed identity verification so the team can investigate.

Never share your seed phrase, private key or password.

Disclaimer
This content is provided for informational purposes only. It is not intended to provide (i) investment advice or an investment recommendation, (ii) an offer, solicitation, or inducement to buy, sell or hold digital assets, or (iii) financial, accounting, legal or tax advice. Digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, and can lose value. Please consult your legal/tax/investment professional for questions about whether trading or holding digital assets is suitable for you. OKX Web3 Wallet is only a self-custody wallet software service that allows you to discover and interact with third party platforms, and has no control over and is not responsible for the services of such third party platforms. Not all products are offered in all regions. OKX Web3 Wallet and its ancillary services are not offered by OKX Exchange and are subject to the OKX Web3 Ecosystem Terms of Service.