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Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on 5 Sept 2023Updated on 7 Apr 202611,528How do I set up TP/SL with the Order line?
The order line, which is the dotted white line, will hover on the chart.Published on 21 Jun 2024Updated on 3 Dec 2025175How do I connect my Keystone Hardware Wallet to OKX Wallet?
Select Connect wallet to start.On Keystone hardware wallet Go to your Keystone hardware wallet and select OKX Wallet QR code will appear, ready for scanning with OKX WalletOn the app Go to the OKX App > Wallet, and select I already have one Select Hardware wallet and opt for Keystone Select Scan to connect and scan the QR code displayed on your Keystone wallet. Then, follow the provided instructions carefully Select an account to connect with.Published on 8 Nov 2023Updated on 2 Mar 202612,694Passkey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on 19 Mar 2025Updated on 4 Mar 2026118How do I manage my assets in my OKX wallet? (web)
Open your OKX wallet web extension, select Copy address and the wallet address of the network you want to receive the crypto Select the copy address to view the wallet address according to the networkMethod 2: Scan the QR code Open your OKX wallet web extension, select Receive, and select the Crypto and Network that you want to receive Select Receive to generate the QR code to receive your funds Scan the QR code to transfer crypto Scan the QR code to receive your fundsTransfer from your OKX WalletPublished on 22 Aug 2023Updated on 3 Mar 2026421How do I use OKX NFT?
Enter the address or scan the address QR code that you want to transfer to and select Confirm Enter the address or scan the address QR code that you want to transferHow do I view my NFT transactions? On your OKX Wallet homepage, select More > NFT > Tap the Profile icon > NFT orders.Published on 22 Aug 2023Updated on 25 Mar 20265,152What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on 13 Oct 2023Updated on 12 Feb 2026113How do I make a deposit? (web)
Select Copy or scan the QR code to make a deposit via the platform you're sending from Note: Due to blockchain confirmation delays, deposits may not be credited immediately. Please be patient and wait for the confirmation process to complete. Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets.Published on 13 Aug 2023Updated on 7 Apr 20267,604How do I make a deposit? (app)
the QR code using your withdrawal platform app to make the deposit Deposit details are generated and you can copy the address or scan the QR code You can select Share deposit details to share with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit.Published on 22 Aug 2023Updated on 7 Apr 2026149,275How do I manage my assets in my OKX wallet? (app)
Deposit into your OKX walletMethod 1: Copy the wallet address Open your OKX app, select Web3 at the top Select Copy icon next to your account Your wallet address for the selected network will appear.Method 2: Scan the QR code Open your OKX app, select Web3 at the top Select Receive, and select the Crypto and Network that you want Scan the QR code to transfer crypto Scan the QR code to receive your fundsMethod 3: With Exchange account You can also withdraw crypto from the Exchange account to OKX WalletPublished on 25 Sept 2023Updated on 7 Apr 202617,597How do I create passkeys? (web)
Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.Published on 16 Aug 2023Updated on 29 Jan 20264,259What's OKX Security Assistant?
If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on 15 Jan 2026Updated on 13 Feb 202614What onboarding information is required for the government-owned enterprise?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a government-owned enterprise need to consider for the onboarding process?Published on 13 Oct 2023Updated on 6 Apr 202661What onboarding information is required for a fund?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a fund need to consider for the onboarding process?Published on 13 Oct 2023Updated on 12 Feb 2026116How do I link an authenticator app?
Before you begin, you'll need to complete email and phone verification first On the app Open the OKX app Go to the Main menu and select Profile and Settings > Security Under Authentication methods, select Authenticator app to start linking your authenticator app Select Authenticator app under Authentication method Open your authenticator app and either scan the QR code shown on the OKX setup screen, or copy the setup key displayed below the QR code and paste it into your authenticator app manuallyPublished on 29 Aug 2023Updated on 7 Apr 202616,035