All
FAQ
Announcements
Product documents
What should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on 11 Oct 2024Updated on 6 Apr 2026432OKX Learn to Earn: BTC halving 2024 event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk, Uzbekistan and Malta.Published on 26 Mar 2024Updated on 28 Aug 20256,676OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk and Malta.Published on 26 Dec 2023Updated on 3 Apr 20264,135How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 29 Jan 2026593How do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 12 Feb 2026139How do I make full use of OKX's time-saving NFT trading tools?
By enhancing precision, Order Book Mode empowers you to execute trades with greater accuracy and efficiency. Collection offers: simplifying portfolio management Managing a diverse portfolio is made simple with OKX's Collection Offers feature. Traders can conveniently organize and monitor multiple assets within collections, streamlining the process of tracking and executing trades across various cryptocurrencies.Published on 5 Jan 2024Updated on 12 Sept 202510Crypto profit & loss analysis (PnL) FAQ
When the total value of crypto assets is greater than $10, the system will start calculating the cumulative PnL. If a crypto borrowing has occurred, the absolute value of the borrowed crypto is greater than $10 and that currency will also be displayed. Accumulated PnL at this point = absolute value of total value sold/withdrawal - absolute value of total value bought/deposit - absolute value of current position liabilities6.Published on 22 Aug 2023Updated on 6 Apr 2026104How do I use the Taker buy/sell volume indicator?
This ratio offers insights into the prevailing market mood, enabling traders and investors to discern the timing of buying and selling activities with greater accuracy. The display of Taker buy/sell volume indicatorHow do I turn on the Taker buy/sell volume indicator?Published on 16 May 2024Updated on 10 Sept 202529United Kingdom (UK) financial promotions FAQ
High-Net Worth Investor: High-net worth investors are those whose annual income is greater than £100,000 (excluding pension withdrawals) OR those who have net assets greater than £250,000. Net assets exclude your home, your pension or any rights under qualifying insurance contracts.How often do I need to complete the FCA questionnaire and self-categorisation statement?Published on 28 Dec 2023Updated on 9 Feb 202669How do I use the custom interval feature?
By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on 5 Mar 2025Updated on 10 Sept 20255Exploring OKX NFT marketplace: your gateway to exclusive collections
Cross-Platform Accessibility: The ability to bring NFTs from other marketplaces into OKX provides users with greater flexibility and control over their digital assets. Security and Trust: OKX is known for its robust security measures, provided your NFTs are safe and protected. User-Friendly Interface: The platform is designed for beginners, even if you're new to NFTs. This way, it's easy to browse, buy, and trade digital assets.Published on 28 Dec 2023Updated on 12 Sept 2025518How do I become part of the OKX P2P Merchant Program?
Condition 3: Your buy and sell transaction completion rate must not be lower than 90%.Condition 4: USDT quantity greater than 10,000. Note: Please make sure your funding account balance has more than 10,000 USDT in assets during the application period to avoid application failure.2. Apply for verification Once you have completed the four preparation steps, you can start applying to become a Maker.Published on 25 Nov 2022Updated on 29 Jan 2026715What onboarding information is required for the government-owned enterprise?
Government-owned enterprises are government agencies, ministries, companies, or funds with 50% or greater national or local government ownership. These entities are typically created to engage in commercial activities on behalf of the government.Who are the key persons for a government-owned enterprise?Published on 13 Oct 2023Updated on 6 Apr 202661OKX API FAQ
Rules for setting stop-loss trigger price/take-profit trigger price – during selling, the take-profit trigger price is greater than the latest transaction price, and the stop-loss trigger price is less than the latest transaction price; while during buying, the take-profit trigger price is less than the latest transaction price, and the stop-loss trigger price is greater than the latest transaction price.What's "Interface error: 50102 Timestamp request expired"?Published on 20 Sept 2024Updated on 23 Mar 2026134Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Then, we create a Zero Knowledge Proof (ZKP) to show two things: Sum Proof: the equity and debt values in the Merkle tree add up correctly Non-negative Proof: each user's total equity is greater than their total debt When we try to verify the Merkle tree for a large number of accounts, it becomes too much to handle in one go. To overcome this challenge, we break the accounts into smaller groups called batches.Published on 21 Oct 2024Updated on 11 Feb 202692