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OKX Beginner's Guide
For more information about identity verification, please find our help center guides here: How do I verify an individual account? How long does it take to complete my identity verification?Step 3: Fund your account Don't miss our new user campaigns, complete deposit and trade tasks to earn extra rewards. Check out our campaigns here. To get started, you'll need to deposit crypto into your account before you can begin trading.Published on 20 Mar 2023Updated on 19 Feb 20261,719A beginner's guide to identity verification
Guide to ID and selfie photos for identity verificationPublished on 25 Sept 2023Updated on 25 Mar 20266,455OKX DEX User Guide (Web)
Step 1: Connect Wallet Go to the OKX Wallet official website, then click Connect wallet. Enter your password to sign in. If you do not have a wallet yet, you can download the OKX Wallet browser extension. For more details, refer to the article. How do I manage my wallet? Step 2: Deposit assets After securely backing up your wallet, you can deposit assets into your wallet to start trading.Published on 25 Aug 2023Updated on 12 Feb 20261,014OKX DEX user guide (app)
What is OKX DEX? OKX DEX is a one-stop, multi-chain and cross-chain trading aggregator integrated into the OKX Web3 Wallet, designed to help users discover on-chain opportunities, analyze token data, and trade efficiently in one place.There are few main features available in OKX DEX:Explore Explore is a discovery and market insight hub designed to help users identify trending on-chain assets and...Published on 24 Aug 2023Updated on 3 Mar 20266,037Guide to ID and selfie photos for identity verification
Having trouble choosing the appropriate photos of your ID or yourself during your verification process? Please check out the guidelines below.Which IDs are acceptable? Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your passport, national ID card, driver's license, or other kinds of government-issued ID. The ID should also meet the following...Published on 13 Oct 2023Updated on 28 Jan 202613,387How do I identify OKX official accounts?
Self-service tool For quick access, click the button below:How do I verify OKX official accounts? You can now identify official OKX accounts or channels via channel verification.Published on 11 Aug 2023Updated on 26 Jan 20265,363How do I download a P2P order receipt?
An OKX P2P order receipt is an official document provided by us to confirm the completion of a P2P transaction. It serves as a verifiable record, containing key details such as: Traders' real names Transaction dates Transaction amounts Transaction types Payment details This receipt can be exported in PDF format and is especially useful for clarifying transaction details or verifying counterparties when needed. Sample of a P2P order receipt on our platformHow do I download a P2P order receipt?Published on 17 Dec 2024Updated on 9 Feb 202668How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 202652How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on 10 Sept 2024Updated on 12 Sept 202544How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on 24 Nov 2025Updated on 4 Mar 202615How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy...Published on 11 Sept 2024Updated on 12 Sept 202528How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 12 Feb 2026853How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560How do I become part of the OKX P2P Merchant Program?
For more P2P trading guides, please refer to: Complete Guide to P2P Trading How to use P2P Express/sell?Condition 3: Your buy and sell transaction completion rate must not be lower than 90%.Condition 4: USDT quantity greater than 10,000. Note: Please make sure your funding account balance has more than 10,000 USDT in assets during the application period to avoid application failure.2.Published on 25 Nov 2022Updated on 29 Jan 2026715How do I safeguard my Web3 wallet from fraudsters?
Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.Published on 13 Dec 2023Updated on 27 Jan 2026987