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Address type upgrade FAQ
Address book updates We've updated the address book with new Network scope and Token scope options, giving you more flexibility and control over which networks and tokens each saved address applies to. When you're making a withdrawal, the address book also automatically filters addresses based on the network and token you've selected. What do "Network scope" and "Token scope" mean when I add an address? These new options give you more flexible and secure control over your withdrawal addresses.Published on 26 Aug 2025Updated on 5 Jun 2026859What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on 15 Oct 2024Updated on 29 May 2026244How does insufficient permissions for TRON wallet addresses work?
User permissions for the TRON wallet address are assigned to specific wallet addresses. You'll need permission from the wallet address to make transactions. We aren't able to change permission settings. Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or active permissions.Published on 20 Aug 2024Updated on 29 May 2026230How do I submit my proof of address (POA)?
residential address.Published on 5 Sept 2023Updated on 29 May 2026866How do I verify OKX's ownership and balance of the wallet address?
Check if the "From address" and "Recipient address" match the addresses in the ETH staking file. The "From address" and "Recipient address" are signed by OKX confirming ownership, and can be verified using the instructions from above From address Recipient addressHow do I verify the balance of OKX wallet reserves address?Published on 26 Sept 2023Updated on 29 May 20261,004How do I find my deposit address and tag/memo/comment?
Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on 22 Aug 2023Updated on 29 May 202670,268What should I do if my phone number/email address/authenticator app is unavailable?
Self-service tool For quick access, click the button below: If you've lost access to any of your 2FA methods, you can follow the steps below:I can log in to my account On the app Open your OKX app and go to Main Menu Open Main Menu page Select Account settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and selectPublished on 15 Sept 2023Updated on 11 Jun 20266,340How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?Published on 22 Aug 2023Updated on 29 May 2026394How do I migrate my email address or phone number to another account? (app)
You want to link a new phone number or email address, but it's linked to another account.How do I migrate my email address or phone number?For email address migration Open the OKX app, go to User Center, and select Profile Select User Center at the top left corner Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields.Published on 22 Aug 2023Updated on 29 May 2026596X Layer FAQ
How do I use the X Layer address?Published on 29 Jan 2026Updated on 29 May 202610How do I enable allowlist? (web)
You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.Published on 14 Aug 2023Updated on 29 May 2026419How do I enable allowlist? (app)
You can either enable the Allowlist only or enable the New address withdrawal lock at the same time Note: when adding address, you can save the network selected as a universal address to withdraw other crypto from this network. 4. You can either enter the address or select the address in your address book. If there's no address available, you can select Add recipient on the Address book page. 5. Tap Add recipient > Select the recipient type > Choose the network > Paste the address > Next 6.Published on 14 Aug 2023Updated on 29 May 20261,948How do I analyze the DEX label?
Address label description Address label Label name Definition KOL Wallet address of Key Opinion Leader DEV The creator of the token and the wallet address associated with the token creator Fresh Newly created wallet Sniper The wallet address traded the token within the first few blocks after the token release Suspicious Wallet addresses with suspected insider trading and other suspicious activities on the chain Whale Wallet addresses holding 100,000 or more XX tokens Top Rank Top ten wallet addressesPublished on 28 Jan 2025Updated on 29 May 202656How do I apply for the OKX Market Forced Royalty Contract?
Aggregator addresses, mandatory royalty market contract addresses, and unified authorization contract addresses are transaction-related addresses that must be configured. The batch transfer tool address is the OKX tool address, compatible with ERC721 and ERC1155, and its configuration is optional.Published on 18 Jun 2024Updated on 29 May 202637How do I withdraw my coins using Unstoppable Domains on OKX?
Enter your domain as the withdrawal address: To complete the BTC withdrawal, select Add new address in the BTC address field.Enter your domain name from Unstoppable Domains as the BTC address. We use wallaceyan.crypto in this example. When you enter the domain name, the associated BTC address will show up automatically. You can then check the BTC address against the one linked to Unstoppable Domains for confirmation. Enter your address note and select Confirm to proceed. 5.Published on 26 Mar 2024Updated on 29 May 202655