FAQ
Account management and security
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Aug 25, 202663
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Aug 14, 2026350
- OKX EEA Beginner's GuidePublished on Jun 30, 2025Updated on Aug 5, 202626
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Aug 25, 2026227
- Passkey FAQPublished on Mar 19, 2025Updated on Aug 26, 2026177
- How do I migrate my email address or phone number to another account? (app)Published on Jan 19, 2025Updated on Sep 24, 2026
- How do I transfer/deposit crypto with my sub-accounts?Published on Jan 14, 2025Updated on Sep 23, 20261
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Aug 25, 202622,442
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Aug 25, 202686
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Aug 5, 2026313
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Aug 5, 202610
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Aug 5, 20268
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Aug 26, 20261,420
- How do I register an account on OKX?Published on May 23, 2024Updated on Aug 28, 202651
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Aug 5, 202631
Showing 16-30 of 44 articles