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How do I use a physical security key to protect my account?
A physical security key provides an additional layer of protection, especially against potential vulnerabilities in software-based options like authenticator apps and passkeys. While software-based options offer convenience, they also come with potential risks: Authenticator apps: if synced with cloud accounts (e.g., Google or Microsoft), losing access to the account could expose the authenticator.Jan 10, 2025Published on Jan 10, 2025Aug 25, 2026Updated on Aug 25, 2026FAQ23,407Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.May 12, 2023Published on May 12, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ5,675How do I link an authenticator app?
Make your account more secure by linking an authenticator app. You can use any authenticator app you prefer, such as Google Authenticator or Microsoft Authenticator.How do I download the Authenticator App?May 21, 2026Published on May 21, 2026Aug 5, 2026Updated on Aug 5, 2026FAQ4How do I update my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Aug 1, 2024Published on Aug 1, 2024Aug 5, 2026Updated on Aug 5, 2026FAQ351What types of partnerships does OKX have?
Holders can authenticate and prove their attendance and access corresponding privileges.3. How can I get my project listed on OKX Drops? Project owners and creators can apply to have their NFT project considered for collaborations on Drops.You can submit your application as below: Go to https://web3.okx.com/drops Once you're on the page, select: Web: select Be an Issuer Select Be an issuer to submit your application App: go to FAQ and find How to be an issuer?Jun 18, 2024Published on Jun 18, 2024Sep 30, 2026Updated on Sep 30, 2026FAQ135Trade Like A Pro hype rules
Eligible users will receive redemption instructions via email to their registered email address with OKX by 14 August 2023, 23:59 EST.Disclaimer This Campaign does not constitute or shall not be considered as a recommendation to deal in any products, or investment advice. Digital assets are speculative and highly volatile, can become illiquid at any time, and are for investors with a high-risk tolerance. Investors in digital assets could lose the entire value of their investment.Sep 25, 2023Published on Sep 25, 2023Aug 5, 2026Updated on Aug 5, 2026FAQ15New information regarding the delisting of LOOKS(Looks Rare) Onchain Earn product
OKX will delist LOOKS(Looks Rare) Onchain Earn product on November 29, 2023, at 03:00 (UTC). The product details are as follows: Crypto Terms LOOKS(Looks Rare) Flexible LOOKS rewards have ceased distribution since November 27, 2023, at 13:22(UTC). You will not receive rewards for this period until the Onchain Earn product is taken offline. After the product is offline, your principal and rewards will be transferred to your funding account.Nov 29, 2023Published on Nov 29, 2023Aug 5, 2026Updated on Aug 5, 2026AnnouncementsHow do I check if an email is officially from OKX via EML file?
Authentication Results This section shows whether SPF, DKIM, and DMARC validations passed. If any of these validations fail, the email is not from an authorized source.4. Summary If SPF, DKIM, or DMARC show fails, the email is likely forged. If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you?Nov 24, 2025Published on Nov 24, 2025Sep 1, 2026Updated on Sep 1, 2026FAQ28How do I stay safe from phishing SMS using the name OKX?
This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?May 9, 2025Published on May 9, 2025Aug 26, 2026Updated on Aug 26, 2026FAQ333How do I connect a third-party trading terminal or bot to my OKX account?
The current key settings and steps are in API FAQ.How do I create an API key if I only have the OKX app? You don't need a computer to create an API key. In the OKX app, go to Menu > API > Create API key, then grant the permissions the tool needs and store the key securely. The steps for both the app and the website are in API FAQ.Why does a third-party tool say the symbol isn't tradable?Sep 3, 2026Published on Sep 3, 2026Sep 3, 2026Updated on Sep 3, 2026FAQ1OKX will list LooksRare’s LOOKS token for spot trading
OKX, Jan. 13, 2022 Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Jan 13, 2022Published on Jan 13, 2022Aug 5, 2026Updated on Aug 5, 2026AnnouncementsHow does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.May 8, 2025Published on May 8, 2025Sep 2, 2026Updated on Sep 2, 2026FAQ377Does OKX Marketplace charge fees?
In an industry where fees often surpass 1%, this feature is a game-changer.What does the NFT Marketplace landscape look like? NFTs are digital assets that represent ownership of unique items or pieces of content. These tokens have taken the world by storm, with artists, collectors, and creators flocking to various marketplaces to buy, sell, and trade their prized digital possessions. However, one issue that has plagued NFT marketplaces is the hefty fees associated with listing and trading.Oct 14, 2023Published on Oct 14, 2023Aug 5, 2026Updated on Aug 5, 2026FAQ22OKX House FAQ
With features like limited-edition apparel authenticated by NFTs, multi-chain payment options, and zero-fee trading, OKX House redefines community engagement and ownership in both the digital and physical realms.1. Why should I use OKX House?Nov 29, 2024Published on Nov 29, 2024Sep 7, 2026Updated on Sep 7, 2026FAQ24How to prevent phishing emails?
If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.Jun 24, 2025Published on Jun 24, 2025Aug 26, 2026Updated on Aug 26, 2026FAQ7