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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 6, 2026FAQ49How can you protect yourself from a phishing attack?
They're also known for sending out the phishing link via SMS, accompanied by a message that requests the targeted user to upgrade their identity verification level, which leaks their account info to the phishing link. Once the account password and other information is leaked, the assets in the user account will be quickly transferred away.3. How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,692New min/max amount for creating an ad on the P2P marketplace
Lite Advertisers who have completed either basic verification (level 1), advanced verification (level 2), or video verification (level 3): The minimum amount by default, for public and private ads, will be equivalent to 100 USD for all trading pairs in all markets. Exceptions apply for Indian Rupee (INR), Pakistani Rupee (PKR), and Nigerian Naira (NGN) — the minimum amount by default, for public and private ads, will be equivalent to 50 USD.Published on Jul 6, 2023Updated on Nov 17, 2025AnnouncementsWhat can I do if my device is running in an unsafe environment?
It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do?Published on Jan 19, 2023Updated on Feb 12, 2026FAQ298OKX CeFi Annual Report 2023 announcement terms and disclaimers
OKX disclaims all responsibility for data leaks or consequences arising from third parties acquiring the data through any means. By default, users who browse and review the annual report have read and understood the terms and disclaimer of the report . This annual report doesn't constitute or shall not be considered a recommendation to deal in any products or investment advice.Published on Dec 29, 2023Updated on Nov 17, 2025Announcements1OKX will list Gari Network’s GARI token for spot trading
GARI withdrawals open at 10:00 am UTC on Jan. 19 Chingari is the fastest growing video sharing app in India. Similar like Tiktok, Chingari gives millions of users a gateway to engage and share. Chingari provides a crypto-powered creator economy, combining the essences of blockchain and DAO, $Gari token will empower the creators and viewers through its social tools, achieving web3 commerce. Chingari has exceeded 80 million in app downloads.Published on Jan 18, 2022Updated on Nov 17, 2025AnnouncementsOKX lists Verasity's native asset, VRA, for spot trading
VRA withdrawals open at 10:00 am UTC on April 29 Verasity is a platform for esports and video entertainment, aiming to improve ad revenue for publishers by utilizing its patented, proof-of-view protocol. Asset name: Verasity Ticker: VRA Market capitalization: $241,489,900 Total supply: 10,356,527,868 Circulating supply: 6,542,847,233 To celebrate the listing of VRA this week, we’re giving away a total of $400,000 worth of VRA to participants who deposit or trade VRA on OKX.Published on Apr 28, 2021Updated on Nov 17, 2025AnnouncementsGet started with Orbit livestream
Configure the source of your video and audio. Preview your livestream on the Orbit livestream. Start streaming from your external streaming service.End your livestream When you are done streaming, you can end your livestream on OKX or your external streaming service. Select the End stream button above the streaming window. The end stream button can be found above the streaming window.Published on Jan 5, 2026Updated on Jan 29, 2026Product documentationZero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Since the leaves of the Merkle tree are hashes, none of your private information will be leaked to others.How do I verify? 1. To verify if the asset balance of your account has been included as a zk-STARK Merkle leaf, log in to your OKX account, visit "Audits" to view recent audits, select Details to view your audit data 2. Get the data you need for manual verification by selecting Copy data 3.Published on May 10, 2023Updated on Sep 8, 2025FAQ179Unseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on Apr 19, 2024Updated on Sep 8, 2025FAQ23OKX will list Ordinals (ORDI) for spot trading
What the Ordinals protocol does is to write information to each Satoshi, such as text, pictures, audio and video, etc. Due to the size limit of the Bitcoin block, the main information for inscribing is mainly text and pictures, in the form of NFT and token.Published on May 20, 2023Updated on Nov 17, 2025AnnouncementsWhat should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.Published on Oct 11, 2024Updated on Apr 6, 2026FAQ434Unseen City Shirts - Blue Moon - NFT FAQ
Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed?Published on Apr 25, 2024Updated on Dec 4, 2025FAQ2OKX P2P Supports Featured Ads for Diamond Merchants from 9 regions
for at least 3 months The registered country of your OKX account is one of these 9 regions: Brunei, Burma, Cambodia, Timor-Leste, Indonesia, Laos, the Philippines, Vietnam, and Papua New Guinea You've completed a minimum of 30 orders within the last 30 days Your total order completion rate is greater than 95% Your total completed orders Your total completion rate Your total traded amount Your ad is a public ad Your status is set to online Additional supporting materials may be required, such as a videoPublished on Aug 29, 2023Updated on Nov 17, 2025AnnouncementsUser Interview Terms & Conditions
The first ten (10) existing OKX customers to use the link to sign up for and attend a 30-minute video interview between 27 September 2023 and 6 October 2023 will be eligible to win 50 USDT (“Gift”). Interview scheduling will depend on the availability of spots. Please note that interview spots are limited and might be occupied without prior notification. There will be a cap of 10 qualified participants securing interview slots.Published on Aug 23, 2023Updated on Nov 17, 2025Announcements