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Why am I asked to confirm my personal details again?
They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Mar 19, 2025Published on Mar 19, 2025Aug 26, 2026Updated on Aug 26, 2026FAQ200OKX will list SPACE ID (ID), Galxe (GAL) for spot trading
OKX is pleased to announce the listing of SPACE ID (ID), Galxe (GAL) on our spot trading markets.Please take note of the following schedule: ID, GAL deposit will open at 06:00 am UTC on Apr. 20 ID /USDT, GAL /USDT Spot trading will open at 10:00 am UTC on Apr. 20 ID, GAL withdrawal will open at 10:00 am UTC on Apr. 21 SPACE ID is building a universal name service network with a one-stop identity platform to discover, register, trade, manage Web3 domains.Apr 20, 2023Published on Apr 20, 2023Aug 5, 2026Updated on Aug 5, 2026AnnouncementsHow do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Mar 20, 2025Published on Mar 20, 2025Aug 25, 2026Updated on Aug 25, 2026FAQ234What should I do if my withdrawal was sent to the wrong user ID (UID)?
If the recipient doesn’t respond or refuses, we can’t forcefully retrieve the funds.How do I avoid this in the future? Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Oct 13, 2025Published on Oct 13, 2025Sep 8, 2026Updated on Sep 8, 2026FAQ23Guide to ID and selfie photos for identity verification
The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ14,732OKX will delist FEG/USDT at 9:00 am UTC on May 13
OKX will delist the FEG/USDT trading pair and open FEG withdrawals at 9:00 am UTC on May 13. Users who have pending orders for the FEG/USDT trading pair should cancel the pending order before 9:00 am UTC on May 13 or the pending order will be automatically cancelled by the order system, FEG will be returned to your trading account after the order cancellation is completed. We apologize for any inconveniences.May 13, 2021Published on May 13, 2021Aug 5, 2026Updated on Aug 5, 2026AnnouncementsOKX Orbit Creator Rewards Program is Now Live
Maintain good standing You must not have been penalized for violating the Content Policy for OKX Orbit in the current cycle. Keep content live At least one eligible post from the current cycle must still be live on Orbit at the time of reward payout. FAQ Do I need to sign up? No. As long as you meet the eligibility requirements, the system automatically includes you in that week's payout. Just post and you're in. 2. What types of content are eligible?Apr 2, 2026Published on Apr 2, 2026Sep 16, 2026Updated on Sep 16, 2026Product documentationHow Do I Fix a Corrupted OKX Wallet Browser Extension?
Restore your wallet using the recovery phrase or private key, then delete the backup folder created in Step 2.Google Chrome In the browser address bar, enter: chrome://extensions/ Locate the corrupted OKX Wallet extension and note its Extension ID. Open File Explorer and navigate to: C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings Locate the folder named after the Extension ID from Step 1. Copy it to another location as a backup.Jun 26, 2026Published on Jun 26, 2026Aug 5, 2026Updated on Aug 5, 2026FAQ39How to set up and use OKX Shield
The user must have met the programme requirements at the time of the incident, and the evidence must establish a direct link between the account takeover and the loss.What is not covered?Sep 17, 2026Published on Sep 17, 2026Oct 7, 2026Updated on Oct 7, 2026FAQOKX to list perpetual for ID crypto, along with its margin trading and Simple Earn
We are pleased to announce that USDT-margined perpetual swaps for ID will be enabled at 10:00 am UTC on December 8. ID margin trading and Simple Earn will be enabled at 8:00 am UTC on December 8. The updates will cover both the web and app interfaces as well as the API. The details are as follows: I. Margin trading and Simple Earn Spot margin trading will be activated for the following pair: ID/USDT.Dec 8, 2023Published on Dec 8, 2023Aug 19, 2026Updated on Aug 19, 2026AnnouncementsCrypto Tax Reporting (DAC8) FAQ
It's the European implementation by the Organisation for Economic Co-operation and Development (OECD) to ensure tax transparency in the digital asset space.Why am I being asked for my personal tax information? Under DAC8 regulations, we're required to collect your tax residency information, including your Tax Identification Number (TIN) or a functional equivalent.Feb 23, 2026Published on Feb 23, 2026Sep 30, 2026Updated on Sep 30, 2026FAQ6Affiliate FAQ
You can submit again once 30 full days have passed from your last submission date You entered an invite code, a referral code, or a community name instead of the numeric channel ID. Ask the affiliate for their channel ID If none of these apply, the remaining conditions are part of our automatic check. We aren't able to share them or make an exception, and OKX Support can't override the result.I only know the community name or the invite code. Where do I find the channel ID?Sep 1, 2026Published on Sep 1, 2026Oct 22, 2026Updated on Oct 22, 2026FAQ1A beginner's guide to identity verification
Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity.Sep 25, 2023Published on Sep 25, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ6,535Your chance to win two Manchester City VIP tickets
You will need a valid photo ID and to complete a short liveness check. Who can enter You must be 18+, or older where your local law requires it. You must be a legal resident of an eligible country. The draw is not open in the United Kingdom. You must pass identity verification inside the entry period shown above. If you were already verified before the period opened, you are not eligible. One entry per person.Nov 1, 2026Published on Nov 1, 2026Nov 2, 2026Updated on Nov 2, 2026AnnouncementsWhat costs apply besides trading fees?
See How can I reduce trading fees? Check whether the affiliate programme applies to you. It's a published route to fee rebates beyond your fee tier. See the OKX affiliate programmeSep 4, 2026Published on Sep 4, 2026Sep 4, 2026Updated on Sep 4, 2026FAQ