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Multiple accounts FAQ
I still have an old account. How can I sign in? If you no longer have access to some of the security verification methods linked to your account, such as your phone number, email address, or authenticator app, follow these steps in the OKX app: On the sign-in page, select Forgot Password. Enter the phone number or email address linked to your old account, then select Unable to verify? and Reset Security Verification Methods.Sep 25, 2026Published on Sep 25, 2026Oct 21, 2026Updated on Oct 21, 2026FAQ4OKX's detailed rules for LUNA airdrop
Post-attack LUNA (old),UST (old) 2022-05-26 16:38 (UTC),at Terra Classic block height of 7,790,000 LUNA、UST Holders LUNA (new) - distribute 30% of the total amount received before 2022-05-31 08:30 (UTC); - from December 2022 onward, monthly distribution of the remaining 70% over 24 months. * Users’ staked UST (old) on OKX Earn would then be staked on-chain, with AnchorUST (aUST) as the yield-bearing token, thus UST (old) Earn users on OKX are also covered by the recovery plan.May 27, 2022Published on May 27, 2022Aug 5, 2026Updated on Aug 5, 2026AnnouncementsFutures Trading Liquidation Mode Settings and Fees Update
Increase in Trading Fees for Old (full) Liquidation Mode: A new fee schedule will be implemented to the old (full) liquidation mode ONLY from 06:00 June 17, 2019 (CEST, UTC+2): In general, if you select the old (full) liquidation mode to trade futures contracts, the transaction fee will increase by 20%, as shown in the table below: Also, starting from June 17, the fees for the old (full) liquidation mode will increase by 20% every week, until the fees for the old mode doubles the new mode.Jun 6, 2019Published on Jun 6, 2019Aug 5, 2026Updated on Aug 5, 2026AnnouncementsImportant updates to payment methods in: COP, ARS, MXN and PEN
How can you update this information? To continue using payment methods 1, 2, 3, or 4, please take a minute to update your payment details by following these steps in the OKX app: Go to the P2P profile section, then select Payment Methods. Select the corresponding currency and payment methods. Click "Edit" to add the information in the required field. Save, and it's done. Updating this information will help us process your transactions more efficiently and reduce the risk of payment errors.Dec 10, 2025Published on Dec 10, 2025Aug 5, 2026Updated on Aug 5, 2026AnnouncementsHow do I close my OKX Card and re-apply again?
Your old card is deactivated immediately. A new card number is generated and ready to use within seconds. Any digital wallet tokens (Apple Pay / Google Pay) are automatically updated to your new card details. Recurring subscriptions will continue using your new card details. Pending refunds from your old card will still go to your Pay balance. Your previous transaction history remains visible. 6. What can block me from replacing my card?Jul 3, 2026Published on Jul 3, 2026Jul 3, 2026Updated on Jul 3, 2026FAQ4Wallet updates and token adjustments at OKX in EEA
Deposits to Old Addresses: Deposits made to old wallet addresses after this announcement will not automatically be credited to your account. Please use the new wallet addresses for all future transactions. Need Help? If you accidentally send funds to an old address, contact our customer support team. We will do our best to assist you.Discontinuation of Specific Tokens We are notifying you that the tokens below will no longer be supported.Apr 30, 2024Published on Apr 30, 2024Aug 5, 2026Updated on Aug 5, 2026AnnouncementsNULS Mainnet Swap Complete: Depositing and Withdrawal Resumption
NOTE: After the swap, our system will generate a new NULS depositing address for your account, and the old depositing address will be disabled. Please use the new address instead of the old one. We apologize for any inconvenience this may cause. Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Sep 27, 2019Sep 27, 2019Published on Sep 27, 2019Aug 5, 2026Updated on Aug 5, 2026AnnouncementsStarchain (STC) Mainnet Swap Will be Supported
Any STC deposit to the old address will not be retrievable. 2. Upon completion of the mainnet swap, the system will generate a new STC deposit address. Please use the new address instead of the old one to prevent any asset loss. Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Aug 15, 2018Aug 15, 2018Published on Aug 15, 2018Aug 5, 2026Updated on Aug 5, 2026AnnouncementsCorporate Actions Handling Mechanism
How does CA status map to instrument state?Jun 23, 2026Published on Jun 23, 2026Nov 9, 2026Updated on Nov 9, 2026Product documentationPasskey FAQ
Refer to How do I create passkeys? (Web) to get started.Mar 19, 2025Published on Mar 19, 2025Aug 26, 2026Updated on Aug 26, 2026FAQ200What is OKX keyless wallet?
If you are interested in how to secure your MPC wallet, check it out here: How do I secure my MPC Wallet?What are the benefits of using a keyless wallet? Effectively spread risk, no need to safeguard private keys OKX keyless wallet distributes ownership of the private key among multiple parties, reducing the risk of theft or loss of assets.Aug 1, 2023Published on Aug 1, 2023Sep 1, 2026Updated on Sep 1, 2026FAQ221OKX to support KITE crypto migration
Deposits of KITE on the old contract address (0x904567252D8F48555b7447c67dCA23F0372E16be) will no longer be supported. Only deposits of the new token (Ethereum CA: 0x118B70dF4F06Fa5678E7d543e6066e028C8ea0c) will be supported. As both the old and new tokens are on the Ethereum network, the deposit address remains unchanged. Please verify the token contract address before depositing to avoid any losses.Aug 26, 2026Published on Aug 26, 2026Aug 27, 2026Updated on Aug 27, 2026AnnouncementsNew COVER token distribution complete and COVER trading to resume on Jan. 12 at 12:00 pm UTC
Old COVER tokens held by users at the time of the snapshot (at 10:30 am UTC on Dec. 31, 2020) has converted at a 1:1 ratio to new COVER token. OKX will resume trading for COVER/USDT and COVER/ETH today at 12:00 pm UTC. The time for deposits and withdrawals will be announced soon.Jan 12, 2021Published on Jan 12, 2021Aug 5, 2026Updated on Aug 5, 2026AnnouncementsCompletion of Mainnet Swap and Service Resumption of Starchain (STC)
Depositing into the old STC address can result in asset loss. Thank you for your support and we assure you of our best services at all times. Best regards, OKX Sep 4, 2018 Follow us on: Twitter:https://twitter.com/OKX_ Telegram:https://t.me/OKXOfficial_EnglishSep 4, 2018Published on Sep 4, 2018Aug 5, 2026Updated on Aug 5, 2026AnnouncementsBorrowing on Spot margin: how to open a position, how much you can borrow, and how to repay
Current borrowing rates per asset are published on the margin fees page, and the calculation is explained in How to calculate borrowing interest.How much can I borrow, and why does my borrow limit change? Applies to: Spot margin borrowing, per asset.Your borrowing limit isn't one number.Dec 12, 2025Published on Dec 12, 2025Sep 8, 2026Updated on Sep 8, 2026Product documentation