My account says, “We need to know more about you.” What should I do? This request asks you to confirm: How you use your account Where the money or crypto used on OKX came from How you accumulated your personal wealth Any other information requested in the task This request is different from identity verification. Receiving it does not, by itself, mean that you have done anything wrong.1.

As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...

How do I log in with passkey if I've switched to a new iPhone? If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?

If the page still says you're not eligible, refer to The page says “Can't join right now…” for what you can check yourself.The page says “Can't join right now. Thanks for your interest. You are not quite eligible yet.” What does this mean? It means the automatic eligibility check didn't pass, so the request couldn't be submitted.

It says my identity or face is linked to another account. What should I do? This message means that your identity information may already be linked to another primary personal account. The one-account rule refers to one primary personal account under the same servicing entity using the same identity verification; it does not prohibit permitted sub-accounts. Institutional accounts and sub-accounts follow their own rules.

Are there fees, and what happens to the test amount? A Satoshi test is an on-chain transfer, so you pay the network transaction fee. The test deposit you made is then credited to your OKX funding account; the network fee is not returned. Why did my Satoshi test fail? Check whether the transfer used the correct source address, asset, destination address and exact amount, and whether it was completed before the deadline.

What happened? The last price on any venue comes from that venue's own order book, and order books are independent of each other, so a short spike can appear on one platform and not on another. Leaving more room between your entry and your stop reduces how often a spike takes you out.My liquidation price shows 0 or --. What should I check?

Depending on the funding rate and your position: when the funding rate is positive, long positions typically pay short positions when the funding rate is negative, short positions typically pay long positions This mechanism helps keep the X-Perps price anchored to the underlying spot market over time.When will the funding be paid on OKX, and how do I view it? On our platform, X-Perps funding is settled every 8 hours.

Configure your buy variance and transaction intervals on the settingsHow do I use multisender to manage assets between wallets? Multisender lets you efficiently manage and move your assets across multiple addresses directly from OKX Wallet. Select the network iconHow do I use multisender? Select your network, token, and multisender type.

Learn more here: How do I download my account statements?3. Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.

Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify? Find out the common scam tactics in this article.What else do I need to do to trade safely? Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone.

How do I complete a control test? If your withdrawal asks you to verify control of a private wallet address, complete the control test within your withdrawal flow. Follow the method offered on-screen, such as a Digital signature or Satoshi test, for the address you’re asked to verify. For step-by-step help, see how do I verify control of a private wallet address? Why can’t I complete my withdrawal after submitting the information? Check your withdrawal for another request or a status update.

Once you redeem a Rare or Ultra-Rare collectible, your collectible will be replaced with one which says ‘utility claimed’. This NFT is tradable, but the utility will no longer be redeemable. Physical prizes will be shipped via DHL, you will receive shipping updates via text. If you win an experience you will be contacted via email (nftwinners@okx.com).How do I know what rarity my digital collectible is?

How do I verify my Hardware wallet? Select Digital Signature as your verification method. Select Hardware Wallet option and follow the steps to connect your wallet. Connect via bluetooth & approve the connection on your hardware device Sign the verification message that appears on your hardware device After the signature is completed successfully, your wallet address will be verified and you can continue completing the remaining Travel Rule process 6. It says "address not found".

Financial products purchased during the trial period will continue to enjoy the VIP rate applicable at the time of purchase after the trial ends.How do I claim a VIP trial card? You can claim and activate a VIP trial card if you meet all of the following conditions: You are currently a non-VIP user in recent 180 Days. You have completed identity verification. You haven't claimed a VIP trial card in the past 90 days. How do I activate it? Tap the invitation link shared by your VIP friend.