All
FAQ
Announcements
Product documents
How do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Aug 11, 2023Published on Aug 11, 2023Sep 1, 2026Updated on Sep 1, 20265,444How do I create or transfer an NFT?
However, you can transfer it to another address.On the web Go to https://web3.okx.com/ Go to More > Marketplace > Profile icon > My NFTs Select the NFT you want to transfer Select Transfer and enter the recipient's addressOn the app Go to More > NFT > Profile icon > My NFTs Select the NFT you want to transfer Select Transfer and enter the recipient's addressJun 8, 2023Published on Jun 8, 2023Aug 5, 2026Updated on Aug 5, 20261,415How to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Dec 8, 2025Published on Dec 8, 2025Aug 26, 2026Updated on Aug 26, 20265,161How do I transfer/deposit crypto with my sub-accounts?
After switching to your standard sub-account, you can go to Assets > My Assets > Overview > Deposit on the web to obtain your sub-account's deposit information. Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Jan 14, 2025Published on Jan 14, 2025Sep 23, 2026Updated on Sep 23, 20261How do I transfer/deposit crypto with my sub-accounts?
After switching to your standard sub-account, you can go to Assets > My Assets > Overview > Deposit on the web to obtain your sub-account's deposit information. Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Aug 22, 2023Published on Aug 22, 2023Sep 23, 2026Updated on Sep 23, 20269,356How do I set my preferences?
On the Web: Go your profile in the top-right corner > Select Log out.Nov 1, 2025Published on Nov 1, 2025Aug 26, 2026Updated on Aug 26, 202637How do I use the chart trading layout?
Open OKX App, go to the trading page and select the trading style 2. Tap More > Settings > Interface 3. On Chart position, select Top 4. Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearJan 29, 2024Published on Jan 29, 2024Aug 5, 2026Updated on Aug 5, 2026128How do I join a video call with customer support?
On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Aug 26, 2025Published on Aug 26, 2025Aug 25, 2026Updated on Aug 25, 202669Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm. The transfer is typically instant.Add funds via on-chain deposit (external wallet) Go to the Pay tab → Add funds → From external wallet.Apr 20, 2026Published on Apr 20, 2026Oct 28, 2026Updated on Oct 28, 20261What is sub-account?
Login to your main account at okx.com and go to Sub-accounts Toggle on the Switchable option to switch between your sub-accounts and main account Toggle on the switchable option on the sub-account that you want log in Select Switch on the sub-account that you would like to log in to. Alternatively, you can go to Profile > Switch account, and select the sub-account you want to log in.May 21, 2026Published on May 21, 2026Aug 5, 2026Updated on Aug 5, 20262How do I verify OKX's ownership and balance of the wallet address?
Go to the BTC browser and search for the block hash of the next height after the snapshot height. Copy the block hash and enter it in the hash value part of the following command Run .Sep 26, 2023Published on Sep 26, 2023Aug 26, 2026Updated on Aug 26, 20261,058How do I reset my Two-factor authentication (2FA)?
I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill inSep 15, 2023Published on Sep 15, 2023Aug 5, 2026Updated on Aug 5, 202632How do I update my email?
Follow the on-screen prompts to proceed until the process is complete.Logged in status Open the OKX app and go to Menu Select Account settings and go to Security Under the Authentication methods section, select Email Select Change email address and tap No > Next > Email > Confirm. Complete the required verification, then enter your new email address and the verification code will be sent to it. Tap Confirm to complete the reset.Sep 6, 2023Published on Sep 6, 2023Oct 21, 2026Updated on Oct 21, 20263What's OKX Drops?
On the app Go to Web 3 > Explore > NFT > Drops Check the FAQ section under How to be an Issuer, then select Submit your Drop to submit your project details Showcase your project by submitting an applicationOn the web Go to https://web3.okx.com/drops Select Be an issuer and submit your project details Join the force and share your project with us on DropsFAQIf I’ve completed the tasks, am I guaranteed to receive an allowlist spot? Not necessarily.Aug 30, 2023Published on Aug 30, 2023Sep 7, 2026Updated on Sep 7, 202678How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Sep 11, 2024Published on Sep 11, 2024Aug 5, 2026Updated on Aug 5, 202636