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How do I buy and sell on Spot, and why does my available balance show 0?
Cancel it in your open orders first, then sell.I can't sell, or my balance shows 0 — what should I check, and in what order? The same symptom can have several possible causes, and more than one can apply at the same time. Check them in this order: Your actual balance of that asset. Which account it's in, Funding or Trading. Open orders reserving it. An attached TP/SL or OCO order reserving it. Whether it's subscribed to Earn. Whether it's pledged as margin or collateral.Jul 18, 2026Published on Jul 18, 2026Sep 3, 2026Updated on Sep 3, 2026What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
We recommend bookmarking the new URL for convenient access.Changing country of residence to Australia If you're updating your country of residence to Australia, here's a guide to help you understand the changes and what to expect during the process.What are the key changes and updates?Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in.Jul 2, 2025Published on Jul 2, 2025Aug 27, 2026Updated on Aug 27, 2026171Event Contracts FAQ
Up and Down orders are automatically mapped to the opposite side of the order book using the formula (1 − price), sharing liquidity: Up Ask 0.66 → auto-mapped to Down Bid 0.34 (= 1 − 0.66) Down Ask 0.38 → auto-mapped to Up Bid 0.62 (= 1 − 0.38) This means a sell order placed on the Up side simultaneously provides buy-side liquidity for the Down side, significantly deepening market liquidity. Example: A user places a sell order for 200 Up shares at 0.70 USDT.Apr 16, 2026Published on Apr 16, 2026Sep 3, 2026Updated on Sep 3, 20262Tokenized stocks FAQ
You can view the index composition details by going to the relevant token's page > Overview > Index Sample.Provider information For detailed information on features, trading mechanics, corporate actions, and the mapping of token symbols to their underlying stocks, you can refer to Ondo's official documentation here.Feb 2, 2026Published on Feb 2, 2026Oct 2, 2026Updated on Oct 2, 202619Supercharge your supercharts Terms & Conditions
OKX Australia Pty Ltd and OKX Australia Financial Pty Ltd, Australian registered companies ("OKX Australia"), for users who are residents of Australia. The Terms of Service for such users can be found here. OKX Australia will make the Campaign available to residents of Australia. OKX Middle East Fintech FZE, a UAE limited liability company (“OKX Dubai”), for users who are residents of the UAE. The Terms of Service for such users can be found here.Oct 1, 2025Published on Oct 1, 2025Sep 3, 2026Updated on Sep 3, 202663USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Oct 21, 2025Published on Oct 21, 2025Aug 5, 2026Updated on Aug 5, 202618450,000 XPL X Drops Campaign Terms and Conditions
Australia: OKX Australia Pty Ltd and OKX Australia Financial Pty Ltd. EEA: OKX Europe Limited (Malta). UAE: OKX Middle East Fintech FZE (OKX Dubai). Brazil: OKX Serviços Digitais Ltda. Singapore: OKX SG Pte. Ltd. Other Eligible Regions: Aux Cayes FinTech Co. Ltd.Dec 16, 2025Published on Dec 16, 2025Aug 13, 2026Updated on Aug 13, 2026How do I buy crypto with Apple Pay?
Apple Pay is only available on iPhones and other Apple devices, and it's currently limited to verified Australia, EU and UAE users. If you're using an unsupported device or haven't completed identity verification, Apple Pay won’t be shown as a payment option.3. What payment methods can I use with Apple Pay? Visa and Mastercard credit or debit cards are supported. Note: card issuers may decline certain transactions at their discretion.4.Jul 2, 2025Published on Jul 2, 2025Sep 17, 2026Updated on Sep 17, 20266What are Source of Funds (SoF) and Source of Wealth (SoW)?
Insurance Settlement Shows insurance payoutDec 24, 2024Published on Dec 24, 2024Aug 11, 2026Updated on Aug 11, 20261,013My account says “We need to know more about you.” What should I do?
the account or wallet, together with transaction history showing the transfer to OKX.Aug 28, 2026Published on Aug 28, 2026Sep 15, 2026Updated on Sep 15, 20265How do I check if an email is officially from OKX via EML file?
If the verification result shows that the address is not an official domain, the email can be considered fraudulent. If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Nov 24, 2025Published on Nov 24, 2025Sep 1, 2026Updated on Sep 1, 202628Unseen City Shirts - Blue Moon - NFT FAQ
Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Malta, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, the Netherlands, Ukraine.Apr 25, 2024Published on Apr 25, 2024Aug 26, 2026Updated on Aug 26, 20262How do I view Profit and Loss (PnL) and switch PnL display?
Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading. Percentage: Shows the profit or loss as a percentage of your investment, providing a clearer picture of your return on investment (ROI).How do I switch the PnL display from value to percentage or vice versa on the web?Jul 7, 2024Published on Jul 7, 2024Aug 5, 2026Updated on Aug 5, 202649Why haven’t I received a reply from the blockchain project team?
If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record. Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status.Oct 17, 2025Published on Oct 17, 2025Aug 26, 2026Updated on Aug 26, 202616What assets can I use as margin for X-Perps?
If none of these checks explain the result, contact support with the instrument, the exact amount shown, and the time of the attempt.Why does my spot sellable amount show 0 while I hold the asset? An asset that is supporting margin for an open position is not free to sell. When a balance is committed to a position, the sellable amount in the spot order panel can show 0 even though the asset is in your account.Apr 9, 2026Published on Apr 9, 2026Sep 3, 2026Updated on Sep 3, 2026