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How do I change my phone number?
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Sep 7, 2023Published on Sep 7, 2023Aug 5, 2026Updated on Aug 5, 2026How do I migrate my email address or phone number to another account? (app)
What's self-migrating email address or phone number? It's a new feature that allows you to migrate your email address or phone number from a different account to your current account. Your current account remains active while the other account will be closed. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account.Jan 19, 2025Published on Jan 19, 2025Sep 24, 2026Updated on Sep 24, 20263How do I migrate my email address or phone number to another account? (web)
What's self-migrating email address or phone number? It's a new feature that allows you to migrate your email address or phone number from a different account to your current account. Your current account remains active while the other account will be closed. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account.Aug 22, 2023Published on Aug 22, 2023Sep 24, 2026Updated on Sep 24, 2026My phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.Aug 1, 2024Published on Aug 1, 2024Aug 5, 2026Updated on Aug 5, 202610How do I add OKX widget on my phone?
You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above. Long press on homescreen > Select Edit > Add Widget Search OKX Select the preferred widget type and select Add Widget OKX widget is ready to be added at the Add Widget button Drag and drop the widget to the desired position, then select DoneHow do I add lock screen widget?Aug 15, 2023Published on Aug 15, 2023Nov 3, 2026Updated on Nov 3, 20266,610How do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Aug 22, 2023Published on Aug 22, 2023Aug 26, 2026Updated on Aug 26, 2026170How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Aug 22, 2023Published on Aug 22, 2023Sep 10, 2026Updated on Sep 10, 2026709Multiple accounts FAQ
On the verify with Phone Number page, select Unable to verify → Change phone number. Enter the verification code sent to your registered email address or generated by your authenticator app. Complete facial verification if prompted. Enter your new phone number. Enter the SMS verification code sent to your new number. Your phone number will be updated after verification is completed.Sep 25, 2026Published on Sep 25, 2026Oct 21, 2026Updated on Oct 21, 20264How do I register an account on OKX?
Do I need a mobile phone number to register? Whether a mobile phone number is required depends on the registration options currently shown on the page. If a phone number is required, use a genuine number that you control over the long term and that can receive SMS messages. Don't use a false or temporary phone number, or another person's phone number.12. Why is my mobile phone number format invalid?May 23, 2024Published on May 23, 2024Oct 12, 2026Updated on Oct 12, 202678How do I update my login password?
/ Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordI forgot my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone numberAug 22, 2023Published on Aug 22, 2023Oct 22, 2026Updated on Oct 22, 202633How do I reset my Two-factor authentication (2FA)?
I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill inSep 15, 2023Published on Sep 15, 2023Aug 5, 2026Updated on Aug 5, 202632How do I buy crypto with ZEN.COM?
Input the phone number registered on your ZEN.COM account Review phone number and select Next Select Next If you have a ZEN.COM account, then you'll receive a push notification on the ZEN.COM mobile app Select Confirm to connect ZEN.COM account to your OKX account Once your ZEN account is linked, your ZEN-registered phone number will appear in the OKX app, confirming that your wallet is connected and ready to use Select cryptocurrency and the amount you wish to purchase and Preview your order SelectMay 19, 2026Published on May 19, 2026Sep 1, 2026Updated on Sep 1, 20261How do I deposit PLN with Zen.com?
If you haven't linked a ZEN.COM account yet: Select Next Review the phone number and select Next. If required, enter the phone number registered on your ZEN.COM account Note: the name registered on your OKX account must match the name registered on your ZEN.COM account. You'll receive a push notification in the ZEN.COM app. Select Confirm to link your ZEN.COM account to OKX. Once linked, your ZEN-registered phone number is displayed, confirming a successful connection.Oct 8, 2026Published on Oct 8, 2026Oct 9, 2026Updated on Oct 9, 2026How do I withdraw PLN with ZEN.COM?
If you haven't linked a ZEN.COM account yet: Select Add account Review the phone number and select Next. If required, enter the phone number registered on your ZEN.COM account Note: the name registered on your OKX account must match the name registered on your ZEN.COM account. You'll receive a push notification in the ZEN.COM app. Select Confirm to link your ZEN.COM account to OKX. Once linked, your ZEN-registered phone number is displayed, confirming a successful connection.Oct 8, 2026Published on Oct 8, 2026Oct 9, 2026Updated on Oct 9, 2026How do I close my account? (app)
Reviewed the cooling-off periods for reusing your email address, phone number, and identity information. Note: self-service account closure availability may vary depending on your region and account status.Aug 22, 2023Published on Aug 22, 2023Sep 29, 2026Updated on Sep 29, 2026927