All
FAQ
Announcements
Product documents
Introducing Pay Loyalty Program
There are five levels: Classic, Plus, Premium, Signature and Infinite. The higher your level, the better your Pay benefits. What's changing Until now, your Pay benefits followed your exchange VIP level, which reflects your trading activity. Loyalty levels add two more ways to move up that reward what you actually do in Pay: holding a balance and spending with your card. Your exchange VIP level still counts.Oct 1, 2026Published on Oct 1, 2026Nov 5, 2026Updated on Nov 5, 20265What's OKX Card?
Note: the OKX Card is currently available in select regions only. To check whether you're eligible, log in to the OKX app and look for the Card section. If it doesn't appear, the card isn't yet available in your region. We're continuing to expand to new markets, so please check back in future.What is the OKX Card? The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide.Mar 24, 2026Published on Mar 24, 2026Oct 22, 2026Updated on Oct 22, 2026328OKX Card Statement FAQ
Once generated, a card statement cannot be modified or adjusted.Which time zone is used for my statement? Statement time zones may differ by region. Please refer to the time zone displayed within your card statement.Which regions currently support card statements? Card statements are currently available in the following areas. We’ll add support for more regions on a rolling basis.Sep 30, 2026Published on Sep 30, 2026Oct 30, 2026Updated on Oct 30, 20265Individual identity verification eligibility, review time and supported identity documents
A photocopy, screenshot, image displayed on another device, previously taken photo, electronic credential from another app, or a separate photo of you holding the document doesn't replace an original-document check unless the page expressly offers that submission method. If another original document type is listed on the page, such as a passport, you may select and submit that document instead.Aug 28, 2026Published on Aug 28, 2026Nov 5, 2026Updated on Nov 5, 202612OKX Card Subscription Cashback FAQ
For more details, refer to our Card Terms and Conditions.Aug 19, 2026Published on Aug 19, 2026Nov 10, 2026Updated on Nov 10, 20269OKX Card Spending Limits FAQ
Open the OKX app Go to Card management → Spending limits Card management page with the spending limits You'll see two cards: Per-transaction and Daily — both show your current limit Spending limit page with the default switched off spending limit settings Spending limit page once the spending limit settings are switched on Tap either card and use the slider to key in a value to adjust, or type the value manually Set your desired amount and tap Confirm Transaction limit set page with the value ofJun 10, 2026Published on Jun 10, 2026Aug 26, 2026Updated on Aug 26, 202698OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Oct 9, 2023Published on Oct 9, 2023Aug 26, 2026Updated on Aug 26, 2026435How do I buy crypto with my cash balance?
No order found: Contact support with the payment time, amount, cash currency, card type, and relevant screenshots with sensitive information hidden.13. Why is my Portfolio value lower than the amount I spent to buy crypto? The value shown in Portfolio is the current estimated market value of the crypto you hold, not your original purchase amount.Nov 16, 2023Published on Nov 16, 2023Sep 30, 2026Updated on Sep 30, 20261OKX x McLaren: Digital Collectibles FAQs
A Classic collectible does not have an associated reward, but is still a piece of authentic McLaren memorabilia. If you mint a Classic collectible you could still win a prize by collecting one collectible from each race of the season. If you are missing a collectible for a race you can purchase it on the secondary marketplace.What is a utility/(reward)? Some digital collectibles have rewards, also known as utilities.Jun 5, 2024Published on Jun 5, 2024Aug 26, 2026Updated on Aug 26, 20267Guide to ID and selfie photos for identity verification
Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document. Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202614,732OKX Card First Transaction Bonus FAQ (EEA)
Note: OKX reserves the final right to interpret this program.What’s the OKX Card First Transaction Bonus? The OKX Card First Transaction Bonus rewards you for making your first qualifying card transactions. Spend a qualifying amount with your OKX Card online, offline, or both, and earn up to 12 USDG (~€10) in total rewards. It’s designed to help you get the most out of your card from day one.When does this offer go live and who is eligible? The offer launched on 1 August 2026.Jul 22, 2026Published on Jul 22, 2026Sep 11, 2026Updated on Sep 11, 20261How do I buy with debit / credit cards?
You can skip this step if you have already added a card Provide your card details to add your debit or credit card Note: use a card that you own, as card issuers may apply additional security measures, such as multi-factor authentication for approval.Feb 22, 2024Published on Feb 22, 2024Oct 2, 2026Updated on Oct 2, 2026592Buy/sell and Convert crypto FAQ
Why can't I add my bank card or account, or why do I see a card limit message? We conduct routine security checks to safeguard your funds. In some cases, these checks may result in an unsuccessful attempt to link a bank account or card, or you may reach the card limit. When this happens, any affected funds will be automatically returned to the original bank account.Sep 1, 2026Published on Sep 1, 2026Nov 10, 2026Updated on Nov 10, 20263How do I remove my debit or credit card?
OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm. To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Apr 21, 2026Published on Apr 21, 2026Aug 26, 2026Updated on Aug 26, 20264How do I deposit EUR with a debit or credit card?
On the app Open your OKX app, select Transfer, then Deposit Select Deposit from the pop-up menu Select Euro from the asset list Select Euro from the list Select Visa/Mastercard and select Next Proceed with Next once you've selected Visa/Mastercard Click on Add card.Feb 12, 2026Published on Feb 12, 2026Aug 5, 2026Updated on Aug 5, 20263