OKX may request carrier confirmation, SIM-replacement records, a police report, or other relevant evidence.What losses aren't covered?

Check dual SIM settings: If you’re using dual SIM, try swapping the SIM card slots and resend the verification message. Check storage space: Make sure your SMS inbox isn’t full. Delete old messages if necessary. Review blocked messages: Check whether security apps or system settings are filtering or blocking SMS messages. Disable SMS-blocking apps: Temporarily turn off any SMS-blocking or filtering apps on your device.

Prizes: The following chart summarizes prizes are available at the start of the Sweepstakes along with the approximate retail value (the “ARV”) of each prize: Entry Period Prize Quantity ARV 1 MTC Race Watch 7 £475 / $600 Shadow Cap 20 £40 / $50 2 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 3 2 GS Tickets (+$1,000 for flights and accommodations) 2 £1,600 / $2,025 Shadow Cap 20 £40 / $50 4 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 5 MTC Race Watch 7 £475 / $600

This may include an incident description, timeline, screenshots, messages, device information, transaction details, a police report or case reference, or SIM-swap records. Cooperate with the review. OKX reviews account, device, authentication, transaction, on-chain, and other relevant records and may request additional information or a relevant device-security inspection. Receive the decision.

Subject to the Terms and Conditions and OKX's case review, the programme is intended to reimburse eligible users for losses due to unauthorised withdrawals resulting from unauthorised third-party account access, qualifying credential-phishing incidents, qualifying Trojan or malware attacks, malicious remote control without the user's participation, and SIM-swap attacks, which occur while OKX Shield is active.Transactions initiated, authorised, confirmed, or signed by the user are not covered, even

If the page specifically requires a SIM card or NFC-capable device, make sure the required hardware is available and enabled. Close and reopen the verification flow, then try again. If possible, use another compatible device that you control. If you use OKX Wallet, back up your seed phrase or private key correctly before updating or reinstalling the app. Never share your seed phrase, private key, password, or verification codes.