If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.

Statement can only be downloaded in PDF format. We do not support CSV or API.When can I access my card statement? Your statement for the current month will be available from the 1st day of the following month.Can I modify or adjust a generated statement? No. Once generated, a card statement cannot be modified or adjusted.Which time zone is used for my statement? Statement time zones may differ by region.

Upload the original official PDF or a clear image of the complete document. Make sure the name and address match the information entered during verification.

Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.

The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.

Submit a complete, readable, unlocked original PDF, scan, or clear photo. Do not crop: Names Headers Dates Amounts Signatures Stamps Transaction details Page numbers Screenshots are accepted only when the task allows them for that document type and they clearly show ownership and activity.6.

The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.

The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.

The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.

A link created on August 29, 2025 will be assessed starting from October 1, 2025, and subsequently on the 1st day of each calendar month. Time: 1st of each month Metrics: Number of active traders over the previous two months of each link Rule: If active traders ≥ 5, the preset commission rate will be kept. Otherwise, the commission rate will be 0%. In the first assessment, a link will be deleted if no invitees signed up or logged in to OKX using the link after more than 180 days.

Campaign Overview and Period The "450,000 XPL X-Drops Campaign" (the "Campaign") begins on December 17, 2025 (the "Start Date") and ends on December 23, 2025 (the "Campaign Period").

OKX Team February 20, 2025

Important Reminder: Starting from April 7, 2025, the keyless wallet service on the extension will be suspended. Users who already use a keyless wallet can continue to manage their wallets and assets normally via the OKX App. Starting from May 23, 2025, the entry for creating a keyless wallet will be removed from both the App and the wallet extension. New users will no longer be able to create a keyless wallet.