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Terms and Conditions The campaign (the “Campaign”) shall commence from 3 August 2023 09:00, EST to 14 August 2023, 10:30 EST. Eligible users for the reward are: New users who do not have an OKX account. Completed Identity Verification. Check your status here. Click on the "Join" button and joined successfully. Users who are eligible will successfully be given a "Ticket" to the reward which will...Published on Sep 25, 2023Updated on Aug 5, 202614How do I change my verified name?
Example for Korean users to edit legal name Note: the system is compatible with the name in reversed first/middle and last name order. Changes are only necessary if accented or non-accented characters are displayed incorrectly.Published on Mar 18, 2026Updated on Sep 15, 2026646What's mark price vs last price vs index price?
The last price on any venue comes from that venue's own order book, and order books are independent of each other. A large market order, or a quiet moment with less depth on one side of the book, can push the last price away from where other venues are trading, and it returns once the book refills. A short spike like that is normal market behaviour rather than a fault, and it's one of the reasons the mark price rather than the last price is used for liquidation checks.Published on Apr 15, 2026Updated on Sep 4, 20261How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on May 9, 2025Updated on Aug 26, 2026330Disclaimer for machine translation
Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on Aug 26, 2026109How do I update my verified name, identity information, document, or country of residence?
It cannot replace the account holder, transfer verification, or change the account to another person.Change your verified legal name Use the Legal name or Name Refresh entry when it is available. A name update is intended for a genuine legal-name change, spelling correction, transliteration or accent correction, or name-order correction involving the same person.Published on Aug 28, 2026Updated on Sep 21, 20264What proof of address documents can I submit?
Government correspondence — Issued within the last 6 months; examples include pension, unemployment-benefit, tax, or housing-benefit correspondence. Tax form, tax statement, or tax return — Issued within the last 6 months. National identity card, residence permit, or driving licence showing full name, photograph, and address — Accepted while valid. Another POA may be requested when further verification is required. Official conduct certificate — Issued within the last 6 months.Published on Aug 28, 2026Updated on Aug 28, 2026How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on Apr 29, 2024Updated on Aug 5, 20262What are Source of Funds (SoF) and Source of Wealth (SoW)?
income (past 12 months) Accountant Letter Issued within the last 3 months with business ownership confirmation Distribution Record Shows recent profit withdrawals or distributions Others Issued within the last 3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment incomePublished on Dec 24, 2024Updated on Aug 11, 2026991What is sub-account?
If you've created your sub-accounts, and would like to know more about how to transfer/deposit with your sub-accounts, you are welcome to visit here.Published on May 21, 2026Updated on Aug 5, 20262How can I do derivatives trading with the Jupyter Notebook?
As mentioned in our last tutorial, in unified account, there are four account modes as we mentioned in the last tutorial: Spot mode, Spot and futures mode, Multi-currency margin mode, Portfolio margin mode. Note that only the last three margin modes, namely, spot and futures, multi-currency margin and portfolio margin, are eligible for derivatives trading.Published on Sep 28, 2023Updated on Aug 27, 2026215How do I explore new tokens?
If you'd like to explore newly listed tokens or browse the full list of available tokens in the ever-evolving cryptocurrency market, you may click here. The page offers a comprehensive overview of the latest tokens available for trading. It highlights trending tokens, provides detailed information on each token, including market performance and trading volume, and features expert insights and analysis to help you make informed decisions.Published on Aug 9, 2024Updated on Aug 5, 20261How do I submit my proof of address (POA)?
Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Published on Sep 5, 2023Updated on Aug 5, 20265How do I check the status of my institutional verification?
Business or corporate account deposits are rejected if the sending bank account name doesn't exactly match your registered OKX business name — including suffixes like "Pty Ltd." Confirm your registered business name and use a bank account registered under that exact name.Q2: Why does my institutional verification say my ID was already used? This usually means a document has already been submitted to a related company or entity.Published on Oct 10, 2024Updated on Aug 24, 202642How do I verify an individual account?
Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on Sep 25, 2023Updated on Aug 25, 202632,014