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How do I change my phone number?
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Sep 7, 2023Published on Sep 7, 2023Aug 5, 2026Updated on Aug 5, 2026How do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Aug 22, 2023Published on Aug 22, 2023Aug 26, 2026Updated on Aug 26, 2026170How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Aug 22, 2023Published on Aug 22, 2023Sep 10, 2026Updated on Sep 10, 2026709OKX House FAQ
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on the delivery partners' website to check your delivery status.9. What shipping options are available for OKX House orders? We work with our delivery partners to provide the shipping service. Delivery times and fees depend on your location and the option selected at checkout.10. Can I change or cancel my OKX House order after it's been placed?Nov 29, 2024Published on Nov 29, 2024Sep 7, 2026Updated on Sep 7, 202624World Cup VIP Exclusive Gift Set FAQ
Please contact customer support for an estimate based on your specific case.Do I need to return the entire set to exchange one item? No. You only need to return the specific item that requires replacement.Can I request a reshipment for a missing item? Yes. If an item is confirmed missing, you can submit a reshipment request. Please provide details of the missing item. The replacement will be sent to your original registered address by default.Dec 19, 2025Published on Dec 19, 2025Aug 5, 2026Updated on Aug 5, 2026323How do I migrate my email address or phone number to another account? (app)
What's self-migrating email address or phone number? It's a new feature that allows you to migrate your email address or phone number from a different account to your current account. Your current account remains active while the other account will be closed. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account.Jan 19, 2025Published on Jan 19, 2025Sep 24, 2026Updated on Sep 24, 20263How do I migrate my email address or phone number to another account? (web)
What's self-migrating email address or phone number? It's a new feature that allows you to migrate your email address or phone number from a different account to your current account. Your current account remains active while the other account will be closed. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account.Aug 22, 2023Published on Aug 22, 2023Sep 24, 2026Updated on Sep 24, 2026What's OKX Security Assistant?
Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.Jan 15, 2026Published on Jan 15, 2026Aug 25, 2026Updated on Aug 25, 2026173How do I close my account? (web)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time. The duration of the cooling-off period may vary depending on your region.Before you start Make sure you have: Transferred or otherwise handled all assets in the account. Completed or canceled all open orders, transactions, and other pending items. Linked an authenticator app to your account. Confirmed that you understand the account can't be recovered after closure.Aug 22, 2023Published on Aug 22, 2023Sep 29, 2026Updated on Sep 29, 2026483How do I close my account? (app)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time. The duration of the cooling-off period may vary depending on your region.Before you start Make sure you have: Transferred or otherwise handled all assets in the account. Completed or canceled all open orders, transactions, and other pending items. Linked an authenticator app to your account. Confirmed that you understand the account can't be recovered after closure.Aug 22, 2023Published on Aug 22, 2023Sep 29, 2026Updated on Sep 29, 20269272026 Year-End Gift FAQ
Can I receive individual items from the 2026 End-of-Year Gift box? No. The 2026 End-of-Year Gift is shipped as a complete set. Individual items, additional items, cash, USDT, or other alternatives aren't available. Will my gift still be shipped if my VIP level changes after I claim it? Yes. Your eligibility is based on the assessment period. If you were eligible and submitted your delivery details within the claim window, a later change to your VIP level won't affect your gift eligibility.Oct 2, 2026Published on Oct 2, 2026Oct 21, 2026Updated on Oct 21, 20263Who can access X-Perps?
Close your open positions, cancel your open orders, and stop your running bots, then work through any remaining items the product lists for you. If the prompt is blank, or the items it lists have already been cleared, send Support the exact message you see and a screenshot of it. That message is what identifies which item the change is still waiting on. How do I move funds after changing my trading mode? Applies to: moving funds between your Funding account and your Trading account.Apr 15, 2026Published on Apr 15, 2026Sep 4, 2026Updated on Sep 4, 20265Why haven't I received my reward or why can't I withdraw it?
To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.May 22, 2026Published on May 22, 2026Aug 26, 2026Updated on Aug 26, 202632How do I secure my exchange account?
Along with particulars such as your email address or phone number, you'll also be required to enter a password to secure your account. The password should be 8–32 characters long, and include a number, a lowercase letter, an uppercase letter and a special character. Once done, select Sign up to proceed. In the example above, we use an email address to create a new account. After you select Sign up, you'll receive a verification email from us to the address you provided.Jun 12, 2024Published on Jun 12, 2024Aug 26, 2026Updated on Aug 26, 20261,451How do I invest in NFTs?
Then list the item for sale, follow the prompts, and wait for the transaction to be confirmed. Learn more here.Any other tips on NFT investment? Be aware of risks: the value of NFTs may go like a rollercoaster, subject to factors such as market trends, technological advancements, and changes in regulations. When investing in NFTs, please pay attention to market risks and assess your risk tolerance. Invest within your budget.May 5, 2023Published on May 5, 2023Sep 3, 2026Updated on Sep 3, 2026123