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(Skatteverket): Obtainable by registering with the Swedish Population Register (Folkbokföring) • https://www.oecd.org/content/dam/oecd/en/topics/policy-issue-focus/aeoi/sweden-tin.pdfWhat happens if I don't provide my tax info?Published on Feb 23, 2026Updated on Aug 5, 20266Disclaimer for machine translation
Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on Aug 26, 2026109Why did I pay more than the market price? Spread, price protection and quotes that won't load
Why did I pay more than the chart price when I used Buy/Sell or Convert? Applies to: Buy/Sell and Convert, at the moment you're shown a quote. Buy/Sell and Convert quote you a single all-in price. That price isn't the mid-market price you see on the chart — it includes a spread, which is how the quote is priced. OKX publishes the maximum spread it may apply.Published on Sep 4, 2026Updated on Sep 4, 2026Formal Complaint Handling Process - OKX EEA
You may find the complaint template in the table below: Language Template Bulgarian Click here Croatian Click here Czech Click here Danish Click here Dutch Click here English Click here Estonian Click here Finnish Click here French Click here German Click here Greek Click here Hungarian Click here Irish Click here Italian Click here Latvian Click here Lithuanian Click here Maltese Click here Polish Click here Portuguese Click here Romanian Click here Slovak Click here Slovenian Click here SpanishPublished on Jan 23, 2025Updated on Aug 5, 202620What should I do if I deposit to the wrong address?
Check whether the receiving address is the one you obtained from the OKX deposit page for this transfer.What should I do? The address matches the one provided on your OKX deposit page. This isn’t a wrong-address deposit. If the deposit hasn’t arrived, see Why hasn’t my deposit been credited? Or contact OKX Support so the address and transaction can be reviewed.The address was different from the one provided on your OKX deposit page.Published on Oct 15, 2024Updated on Sep 8, 2026266What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Aug 26, 2026133How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on Aug 31, 2023Updated on Sep 4, 202614,265Why haven't I received my reward or why can't I withdraw it?
Open My Rewards > Reward history to check your task progress and reward status before contacting support.Why can't I withdraw my rewards? Some campaigns place a hold on rewards for a set period before they're available to withdraw. Hold periods vary by campaign, so always refer to the campaign page and its terms and conditions for the exact details.Published on May 22, 2026Updated on Aug 26, 202630What should I do if I want to withdraw assets that are not supported on other platforms?
You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.Published on Apr 8, 2025Updated on Aug 5, 202617What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.Published on Jan 21, 2025Updated on Aug 5, 20268Why can’t I withdraw funds?
Once the token is delisted, you can follow the steps in What should I do if I accidentally deposit crypto that OKX doesn't support to proceed with your withdrawal.“Withdrawal suspended” message Withdrawals may be temporarily suspended due to maintenance or upgrades. You can check the real-time status of OKX services, including ongoing or scheduled maintenance, at the OKX Status page. Please wait until maintenance is complete. Refer to Why is my deposit/withdrawal suspended?Published on Aug 4, 2026Updated on Aug 5, 20268How do I sell crypto?
Review the final amount before confirming the order.Why did I receive less than I expected after selling crypto? The amount you receive is based on the quote you confirmed. The result may reflect the quoted Sell price, an applicable spread, FX conversion where relevant, and current market conditions. No separate transaction fee is charged. Open the order details and compare the confirmed quote, crypto amount sold, and cash or stablecoin amount received.Published on Aug 10, 2023Updated on Sep 21, 20262,239Why did I receive an OKX account closure email notification? What should I do?
You can check the minimum withdrawal amount for each crypto on this page.How do I close positions and cancel open orders? For detailed instructions, see Why is my account restricted and what should I do?.FAQCan I appeal or restore my account? Unfortunately, account closure decisions are final and are made after a comprehensive platform review. We're unable to accept any appeal requests.Why did I receive an account closure notification?Published on Apr 30, 2026Updated on Aug 5, 20261How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on Aug 25, 2026169Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
What to do Open the deposit page on OKX and select the crypto and network you want to deposit Copy both the deposit address and the tag/memo/comment Paste both into the withdrawal process on the platform you're sending from For step-by-step instructions on both app and web, see How do I find my deposit address and tag/memo/comment? Withdrawing crypto from OKX When you withdraw from OKX, the tag is issued by the receiving platform. You have to get it from wherever you're sending the funds to.Published on Aug 22, 2023Updated on Sep 9, 2026422