All
FAQ
Announcements
Product documents
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Changing country of residence to one within the European Economic Area (EEA) If you're updating your country of residence to one within the European Economic Area (EEA), here's a guide to help you understand the changes and what to expect during the process.What are the key changes and updates?Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in.Jul 2, 2025Published on Jul 2, 2025Aug 27, 2026Updated on Aug 27, 2026171OKX Deposit Bonus 2026 FAQ
You must opt in before depositing for your deposit to qualify.Who is eligible? The campaign is available to eligible OKX users in the European Economic Area (EEA) through the OKX app and website. You must opt in and deposit at least €10 during the campaign period. Regional restrictions and the full campaign terms apply.How is the bonus calculated? Your bonus is 8% of the amount you deposit and keep in your eligible OKX balance.Aug 6, 2026Published on Aug 6, 2026Aug 7, 2026Updated on Aug 7, 202619USDT One Way Convert FAQ
Confirm the amount before completing the conversion.Why can't I see my deposited USDT in Convert? A deposit appears in the conversion flow once it's credited and once it's held in the account the flow reads from. Check the deposit status first, then check where the balance sits: an asset can be in your funding account, in your trading account, in an Earn subscription, or committed to an open order.Jul 18, 2026Published on Jul 18, 2026Sep 10, 2026Updated on Sep 10, 20262How do I deposit EUR with Easy transfer?
Why do I need to verify my identity before making a deposit with "Easy transfer"? We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region. The "Easy transfer" payment method is only available to European Union (EU) customers who have completed account verification.5. What forms of payments does "Easy transfer" offer on our platform?Feb 10, 2026Published on Feb 10, 2026Sep 1, 2026Updated on Sep 1, 20262FAQs for EEA EURC Orderbook with Circle
Any applicable fees or charges are shown before you confirm a conversion or trade.Are there any risks? Yes. Crypto-assets, including stablecoins, involve risks. Prices and liquidity can change, and stablecoins may not always maintain their intended value. Review the relevant product information and risk disclosures before trading.Oct 11, 2026Published on Oct 11, 2026Nov 4, 2026Updated on Nov 4, 20262Formal Complaint Handling Process - OKX EEA
The Complaints Handling Procedure (the “Procedure”) is established and drawn to address the handling of complaints received from users who are registered as OKX Europe Limited (“OKX” or the “Company”) customers, and are based within the European Union or European Economic Area. The Procedure sets out how to make a complaint, a summary of the complaints handling processes, and the escalation routes should you not be happy with our final response.Jan 23, 2025Published on Jan 23, 2025Aug 5, 2026Updated on Aug 5, 202620How do I withdraw EUR with SEPA bank transfer?
EUR local bank transfers are currently only offered to our European customers (residents from EEA countries).How do I make a cash withdrawal?Nov 16, 2023Published on Nov 16, 2023Sep 1, 2026Updated on Sep 1, 2026263How do I deposit USD with an international wire transfer?
International wire transfers are only available to individuals residing in eligible states in the European Union (EU). To deposit USD via wire transfer, go to your bank account online to send a transfer to your account with us. Start a transfer request using the transfer details that we provide on our app or website.How do I make a USD deposit via international wire transfer?Dec 31, 2024Published on Dec 31, 2024Aug 5, 2026Updated on Aug 5, 20269How do I deposit EUR with a debit or credit card?
To initiate the transfer, you’ll need to add a valid card issued by an European Economic Area (EEA) bank that hasn’t expired. Once the card deposit is processed successfully, the funds will be credited instantly to your OKX account, allowing you to start trading right away.How do I make a EUR deposit with a credit or debit card?Feb 12, 2026Published on Feb 12, 2026Aug 5, 2026Updated on Aug 5, 20263USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Oct 21, 2025Published on Oct 21, 2025Aug 5, 2026Updated on Aug 5, 202618How do I withdraw USD with an international wire transfer?
International wire transfers are only available to individuals residing in eligible states in the European Union (EU). If eligible, you can easily withdraw USD via wire transfer to your bank.How do I make a USD withdrawal via international wire transfer?Dec 31, 2024Published on Dec 31, 2024Aug 5, 2026Updated on Aug 5, 202611How do I buy crypto with Apple Pay?
This feature is currently available only to Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that access also depends on the device and country supported by Apple Pay, and may differ from your verified country of residence with us. Apple Pay isn't supported on web or Android devices at this time.How do I buy crypto with Apple Pay? For the best experience, please add your card directly through the Apple Wallet app.Jul 2, 2025Published on Jul 2, 2025Sep 17, 2026Updated on Sep 17, 20266Crypto Tax Reporting (DAC8) FAQ
DAC8 is an European Union (EU) directive that requires crypto platforms to report user transaction data to tax authorities. It's the European implementation by the Organisation for Economic Co-operation and Development (OECD) to ensure tax transparency in the digital asset space.Why am I being asked for my personal tax information? Under DAC8 regulations, we're required to collect your tax residency information, including your Tax Identification Number (TIN) or a functional equivalent.Feb 23, 2026Published on Feb 23, 2026Sep 30, 2026Updated on Sep 30, 20266How do I buy crypto with Google Pay?
Buy with Google Pay is only available for Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that Google Pay isn't available on devices running iOS at this time. Access to this service is based on the phone device and model and the countries supported by Google Pay, which isn't related to the verified country of residence with us. You must hold either a Visa or Mastercard in your legal name as registered with us.Jul 22, 2025Published on Jul 22, 2025Aug 4, 2026Updated on Aug 4, 20265How do I deposit EUR with SEPA bank transfer?
EUR local bank transfers are currently only offered to our European customers (residents from EEA countries). We accept both SEPA (Standard) and SEPA Instant. Use SEPA Instant for real-time EUR deposits. Make sure to check with your bank about their fees and SEPA instant availability. To initiate a transfer, you will need to access your bank account and provide your unique OKX account details.How do I make a cash deposit?Nov 16, 2023Published on Nov 16, 2023Aug 5, 2026Updated on Aug 5, 2026154