These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1. Check the sender's email address This is one of the quickest ways to identify a suspicious email, OKX uses a set of official email domains. You can view all official contact channels here.

and domains and select Add safe sender Insert okx.com and select OK Add email to whitelist Select Save to complete the email whitelist Note: to unsubscribe from OKX marketing emails, click the “Unsubscribe” link in the footer of any marketing email

Select Change email Enter your email address in the New email field Select Send code in both the New email authentication and Current email authentication fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.

How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.

You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number? Open the OKX app, go to User Center, and select Profile Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.

You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number? Go to Profile and select Security Find Email authentication and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.

Once the decision to close your account is made, a formal notification email will be sent to your registered email address. You can search for keywords like 'OKX,' 'closure,' or 'account' in your inbox. If you can't find the email in your main inbox, it may have been filtered into another folder (such as Promotions, Spam, or Junk). We hope this helps.

Please also confirm which email address and phone number you want to keep on your verified account. We can then guide you through moving the preferred login information to Account A. How to change the email address on your verified account Select Reset Login Method, then: Enter your registered email address. Complete the security puzzle. On the verify with Email page, select Unable to verify → Email.

Phishing attacks mainly include email attack, pharming and so on. Email attack: the attacker sends seductive or misleading email to the target user. The email often carries the link of phishing website or the download link of Trojan horse program. If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program.

/ Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordI forgot my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone number

To ensure you receive updates on your account activity and asset management status, you can only disable email notifications for certain modules, but you cannot turn off all email alerts (for example, asset management-related email notifications cannot be disabled).3. Which modules can disable email notifications, and which one can't? You can't disable email notifications for asset management and dynamic updates.

Check your email for the notification from our support team.

Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.

I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill in

Which email address should I use to register? Use a personal or business email address that you control and can access over the long term. The email address may be used for account notifications, verification, additional information requests, password resets, and account recovery. Don't use another person's email address, a temporary email address, or an address you may lose access to.6. Why is my country or region missing from the registration list?