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How do I download my account statements?
Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.May 21, 2026Published on May 21, 2026Oct 16, 2026Updated on Oct 16, 2026147How do I download OKX app on an iPhone (iOS)?
Tap it to access OKX directly.Other questions If you encounter any issues during the download process, feel free to contact us for assistance. In regions where downloading the OKX app for iOS is supported, you can use your iPhone, iPad, or Apple Watch to download the official App. If you are an Android user, please check: How to download OKX app on Android phones?Feb 26, 2025Published on Feb 26, 2025Aug 25, 2026Updated on Aug 25, 20268,237How do I view Profit and Loss (PnL) and switch PnL display?
Percentage: Shows the profit or loss as a percentage of your investment, providing a clearer picture of your return on investment (ROI).How do I switch the PnL display from value to percentage or vice versa on the web?Jul 7, 2024Published on Jul 7, 2024Aug 5, 2026Updated on Aug 5, 202649Crypto profit & loss analysis (PnL) FAQ
If you're looking for a return-on-investment (ROI) figure on a spot holding, PnL% is that measure. PnL% on a futures or X-Perps position is a different measure — it's calculated against the margin you committed. See How PnL works in X-Perps?. PnL% = (Last price - Average cost) / Average cost Which cost measure is used matters. That formula measures PnL% against your average cost.Apr 3, 2026Published on Apr 3, 2026Sep 4, 2026Updated on Sep 4, 2026How do I link an authenticator app?
There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.May 21, 2026Published on May 21, 2026Aug 5, 2026Updated on Aug 5, 20264How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Sep 26, 2023Published on Sep 26, 2023Aug 26, 2026Updated on Aug 26, 20261,059How do I authorize a new device when I log in?
To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Aug 31, 2023Published on Aug 31, 2023Sep 4, 2026Updated on Sep 4, 202614,371How do I check if an email is officially from OKX via EML file?
By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Nov 24, 2025Published on Nov 24, 2025Sep 1, 2026Updated on Sep 1, 202628How to claim my RL OKXclusive Pass?
To get the RL OKXclusive Pass, you will need to download the OKX App first. Please follow this step-by-step tutorial to create your crypto wallet and claim the RL OKXclusive Pass.Apr 5, 2023Published on Apr 5, 2023Aug 5, 2026Updated on Aug 5, 202645How do I reset my Two-factor authentication (2FA)?
section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator appSep 15, 2023Published on Sep 15, 2023Aug 5, 2026Updated on Aug 5, 202632How can I enhance my OKX app security?
Select the Download option at the corner. Scan the QR code securely: use your phone’s browser to scan the QR code displayed on the official website. Note: avoid scanning with social/communication apps, as third-party tools may alter links. Learn how to download the official OKX App here: How do I register an account on OKX?Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain.May 14, 2026Published on May 14, 2026Sep 22, 2026Updated on Sep 22, 20262Why hasn't my withdrawal arrived in the account?
On the Web: Select Assets or Portfolio > Withdraw > Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain.Aug 22, 2023Published on Aug 22, 2023Aug 26, 2026Updated on Aug 26, 202621,699How do I protect my account from Trojan horse takeovers?
Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.May 30, 2025Published on May 30, 2025Aug 26, 2026Updated on Aug 26, 202620What should I do if facial recognition fails?
Note: you may download your account statement to check your identity information. Learn more here: How do I download my account statements?3. Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Oct 11, 2024Published on Oct 11, 2024Aug 25, 2026Updated on Aug 25, 2026620Affiliate FAQ
If you open the invitation link but directly download the app before completing registration, there is a possibility that the binding may not be established. Please make sure to complete registration before downloading the app to avoid this issue. You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate?Dec 4, 2024Published on Dec 4, 2024Sep 15, 2026Updated on Sep 15, 2026729