If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.

If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank. If you have SEPA deposit accounts, a new SEPA deposit account will be automatically assigned to you. Any existing EUR balances will be seamlessly transferred to your new SEPA account.

However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2. Contact customer support immediately Reach out to our customer support via our OKX Assistant on the OKX Support Center.

If you deposit cryptocurrency through an unsupported network, the assets will be credited as untradable and can't be used or traded on our platform until resolved.3. Crypto that'll be delisted from OKX Crypto that'll be delisted from OKX refers to the crypto that OKX has ceased trading, but is still available for withdrawal. Once OKX ceases trading on a crypto, deposits of the crypto will be paused as well.

In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).

Once you submit a ticket, we'll review your application as soon as possible during working hours, you’ll automatically receive updates whenever there’s new activity, such as a reply from our team, a request for more details, or confirmation that your issue has been resolved. How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest.

If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking).

Automatic restoration: If OKX Shield becomes inactive because a required condition is no longer met, it is restored automatically after the issue is resolved and all conditions are verified again. OKX Shield is not a guarantee of payment. The actual outcome depends on OKX's review, the evidence available, the applicable limit, the Terms and Conditions, and whether any exclusion applies.

This will help us take prompt action to protect other users and resolve the issue. You can now report scams directly on our platform, via both app and web. On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity.

Once every failed condition is resolved and verified, OKX Shield is restored automatically; You do not need to activate it again manually. When an Active user attempts to disable Passkey, Large Withdrawal Protection, Web Withdrawal Protection, or change the security method preference, OKX displays a warning that proceeding will make OKX Shield Inactive.What types of incidents may be eligible?

Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed. You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.

Once you resolve all failed conditions and OKX verifies them, OKX Shield reactivates automatically.Do I need to activate OKX Shield again after it becomes Inactive? Normally, no. First-time activation is manual, but restoration after resolving a failed requirement is automatic. Follow the status and instructions displayed on the OKX Shield page.Why did OKX Shield become Inactive?

Once resolved, you can return to the account closure steps above. Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.Can I re-register after my account is closed? You can register again after the applicable cooling-off period. During the waiting period, you may not be able to use your original email address, phone number, or identity details to register or verify a new account.

To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone? If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby.

Once resolved, you can return to the account closure steps above. Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.Can I re-register after my account is closed? You can register again after the applicable cooling-off period. During the waiting period, you may not be able to use your original email address, phone number, or identity details to register or verify a new account.