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How do I update my login password?
or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enter your account info and new login password An email/SMS notification will be sent out once thePublished on Aug 22, 2023Updated on Aug 5, 202632How do I change my verified name?
Changes are only necessary if accented or non-accented characters are displayed incorrectly.Published on Mar 18, 2026Updated on Sep 15, 2026645What's a private key/seed phrase?
You'll need to note down your seed phrase and keep it safe without telling anyone.Published on Aug 24, 2023Updated on Aug 4, 20263,133Large Withdrawal Protection FAQ
You'll receive a push notification and email whenever Large Withdrawal Protection is enabled, disabled, or your threshold is modified. If you receive a notification for an action you didn't take, reset your password or freeze your account immediately.FAQQ: I can't find the Large Withdrawal Protection feature. Where is it? This feature is only available to KYC-verified main account users.Published on Jul 7, 2026Updated on Aug 5, 20267Supercharge your supercharts Terms & Conditions
You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition and risk tolerance. Please consult your legal/tax/investment professional for questions about your specific circumstances. Not all products are offered in all regions. For more details, please refer to the OKX Terms of Service and Risk & Compliance Disclosure. Additional disclaimers applicable to specific regions United Arab Emirates i.Published on Oct 1, 2025Updated on Sep 3, 202656Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on Jan 29, 2025Updated on Aug 25, 202631How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud? If you choose to back up your wallet with iCloud or Google Drive, you'll store your wallet's seed phrase safely in your iCloud, Google Drive or Huawei Cloud. To back up your wallet with iCloud, Google Drive or Huawei Cloud, you need to set a password to protect your seed phrase.Published on Jan 12, 2023Updated on Aug 5, 202610,070Crypto Tax Reporting (DAC8) FAQ
You'll be prompted to update your tax status directly in the OKX app during onboarding or whenever updated information is required, such as if you’ve changed your address. For other updates, please reach out to our OKX Assistant. To ensure a smooth certification process, ensure your app is up to date.Published on Feb 23, 2026Updated on Aug 5, 20266Disabling cloud sync on your authenticator app
Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default. Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off.Published on May 12, 2023Updated on Aug 25, 20265,459Common scam tactics
Review your DApp permissions regularly and revoke access you don't recognize or no longer need.What's an address poisoning scam, and how do I avoid it? In an address poisoning scam, someone studies your public transaction history and creates an address that resembles one you use often, usually by matching a few characters at the beginning or end. They send small transfers from the lookalike address so it appears in your recent activity, then wait for you to copy it by mistake.Published on Sep 28, 2023Updated on Sep 7, 20262,950How do I secure my exchange account?
Along with particulars such as your email address or phone number, you'll also be required to enter a password to secure your account. The password should be 8–32 characters long, and include a number, a lowercase letter, an uppercase letter and a special character. Once done, select Sign up to proceed. In the example above, we use an email address to create a new account. After you select Sign up, you'll receive a verification email from us to the address you provided.Published on Jun 12, 2024Updated on Aug 26, 20261,420TRON Multi-Signature Scams: Can't Withdraw Your Funds?
When you attempt to withdraw funds and send in a gas fee, that fee is immediately transferred out by a pre-set process. The withdrawal doesn't go through, and you can't access any of the assets in the wallet. Unlike the first scenario, this wallet was deliberately set up so no one who imports the seed phrase can gain control.Published on Aug 7, 2025Updated on Sep 11, 202619Exploring OKX NFT marketplace: your gateway to exclusive collections
This guarantees you'll have good experience in the digital realm. So, if you're ready to embark on your NFT journey, OKX is here to help you get started.Published on Dec 28, 2023Updated on Aug 5, 2026518What are decentralized applications (DApps)?
Note: never share your private key or seed phrase. OKX Support and legitimate DApps won't ask for them.FAQIs every DApp fully decentralized and open-source? No. A DApp may put only part of its logic onchain, while its interface, data services, governance, or administrative permissions remain centralized. Whether its code is open-source depends on the project.Will connecting my wallet transfer my assets? Usually not. Connecting a wallet generally shares only your public address.Published on Nov 3, 2022Updated on Sep 2, 202631How do I adjust the color theme of the trading interface?
It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings. You can seamlessly switch between light and dark modes, ensuring optimal visibility and comfort regardless of the time of day or your working conditions.Published on Nov 27, 2024Updated on Aug 5, 202626