Why was my verification rejected? Follow the exact reason shown on the page or in the registered email. Common causes include an expired or unsupported document, incomplete or blurry images, information that does not match the document, an unsuccessful facial check, age or regional restrictions, or identity information already used on another account. Correct the stated issue and submit again through the identity-verification page.4. My original ID isn't available or is no longer valid.

Insurance document from an authorised insurer — Issued within the last 6 months; home, vehicle, personal, and medical insurance may be accepted.How do I upload my proof of address? Upload the original official PDF or a clear image of the complete document. Make sure the name and address match the information entered during verification.

You can view My BTC address on the BTC asset page. If your BRC-20 assets are not held under the default Taproot address, tap the icon in the upper-right corner to switch and view other types of BTC addresses.

Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...

Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.

This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.

Download an image of the order details: useful for sharing in discussions, forums, or presentations. Share with your peers: once you’ve generated the order details, send the link or image to your trading group, mentor, or peers. This enables a clear and structured discussion of your trading approach. By using our order-sharing feature, you can engage in more productive trading conversations, seek expert opinions, and refine your strategies without any manual effort.

Important notice Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid and deposits sent to old addresses during this period will not...

This can happen even when you have a balance visible in your account if: funds are in a different account bucket margin is already tied to other positions/orders required margin increased due to volatility or risk parametersOrder parameter issues Orders may also be rejected if settings are inconsistent, for example: trigger conditions that do not meet product rules invalid price/size inputs TP/SL settings that conflict with order requirementsWhat should I do next if my X-Perps order keeps getting

How do I log out of my account? On the App: Select Menu in the top-left corner > Account settings > Scroll down and tap Log out. On the Web: Go your profile in the top-right corner > Select Log out.

We offer a wide range of tools and trading bots, for automated trading, including: Trading Bots: pre-built and customizable bots for strategies like grid trading, arbitrage, and market making. Visit here for more info on the Trading bot Marketplace. API Access: for users who want to develop their custom trading algorithms. Copy Trading: follow and automatically replicate the trades of successful...

Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.

A number of other reasons could be at play, however, and it's important to know them if you want to manage your own crypto safely.What are the reasons why my deposit hasn't arrived yet? Delayed blockchain confirmation: if you don’t see your crypto deposit, you may need to wait for the sufficient number of blocks to be confirmed first. Incorrect network or address: ensure that your crypto has been deposited to the proper blockchain network and receiving address.

Self-service tool For quick access, click the button below:Scenario 1: Your email is accessibleOn the app Open the OKX app, and select Menu Open Menu page Select Account settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and...

The withdrawal process typically goes through the following four stages: Withdrawal Application > Pending > In Progress > SentHow do I check my withdrawal status? You can check the current status of your withdrawal on the withdrawal details page. Each stage reflects a different step in the processing flow, from request submission to the assets being successfully transferred.