I am a twin and the system may have matched me with my twin. What should I do? Contact customer support. State that you are a twin and follow the form instructions to complete a live facial check and provide your own valid identity document.

Each time you make a withdrawal, the 30-day period resets from that date. For example, if you make a withdrawal on July 4, 2024 at 7:00 am UTC, the verification will remain active until August 3, 2024 at 7:00 am UTC.What happened to my existing verified addresses? Starting July 4, 2024 at 7:00 am UTC, all previously verified addresses in your withdrawal address book were placed on a 30-day expiry period.

If the page specifically requires a SIM card or NFC-capable device, make sure the required hardware is available and enabled. Close and reopen the verification flow, then try again. If possible, use another compatible device that you control. If you use OKX Wallet, back up your seed phrase or private key correctly before updating or reinstalling the app. Never share your seed phrase, private key, password, or verification codes.

Depositing crypto means transferring crypto you already own from another exchange, platform, or wallet into your OKX account. When making a crypto deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Can I make a deposit? Only accounts that have completed identity verification can make deposits. If your account is frozen or restricted, your deposit function may be limited.

There are 2 withdrawal methods on OKX: On-chain withdrawal: Transfer crypto via network to a wallet or an exchange. Internal transfer: Transfer crypto instantly with zero fees to OKX users.Getting started Log in to your account at okx.com, go to the Assets and select WithdrawOn-chain withdrawal Select crypto to withdraw and on-chain withdrawal method Select crypto and on-chain withdrawal method...

You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.

A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address.

ADL isn't part of normal day-to-day trading behaviour, but it's important to understand before trading leveraged products because it can affect positions during unusually stressed markets. To learn more about our products, visit here. Disclaimer: X-Perps are leveraged derivatives. Leverage can amplify gains and losses. Losses may occur quickly and these products may not be suitable for all investors.

If you search for a pair like BTC/USDC and don't see it listed on its own, that doesn't mean you can't trade BTC using USDC. On OKX, USD and USD-pegged stablecoins share a single order book, so a USD pair can be traded and settled in the stablecoin you choose. Selecting your stablecoin on a BTC/USD pair gives you the same result as a dedicated stablecoin market, using the same liquidity.What is...

You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested → Pending → Withdrawing → Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.

Please make sure to complete registration before downloading the app to avoid this issue. You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate? No, it's not possible.3. Under what criteria can I (as an invitee) be recalled by an affiliate?

This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number?

This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number?

Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance.

You need to verify the password you previously set when you want to back up another wallet.What should I do if I can't back up my wallet? If you encounter issues while backing up your wallet, please check the following: Not logged in to your cloud account: Make sure you're signed in to the same cloud account (iCloud, Google Drive, or Huawei Cloud) that you intend to use for the backup. Incorrect backup password: Double-check the password you set for the cloud backup.